To drive commercial success and operational efficiency by providing end-to-end administrative, procurement, and sales support. This role acts as a critical bridge between sales, finance, and operations, ensuring accurate quoting, seamless order fulfillment, and exceptional customer experience.
Key Responsibilities
2. Order Management & Procurement
3. Customer Experience & Logistics
4. Financial Administration & Compliance
5. Systems, Reporting & Documentation
Sales & Commercial Support
Provide comprehensive administrative support to the Account Manager.
Prepare customer quotations and accurate pricing proposals, reviewing all quotes for accuracy prior to customer submission.
Obtain vendor pricing, manage deal registrations, and coordinate special pricing requests and discount approvals.
Support responses to tenders, RFQs, and government procurement initiatives.
Support margin validation and pricing accuracy.
Assist with Statements of Work (SOWs), project documentation, and service requests.
Process customer purchase orders from receipt through to fulfillment, ensuring accuracy and timely delivery.
Create and maintain sales orders, including validation, updates, and coordination with internal stakeholders.
Procure equipment and materials required for customer projects and daily operational requirements.
Process contractor purchase orders and manage associated documentation and approvals.
Monitor and manage inventory levels for retail items,



including stock replenishment, stock accuracy, and inventory reporting.
Maintain strong, positive customer relationships.
Respond to customer enquiries regarding quotations, orders, and deliveries.
Provide proactive updates on ETAs, consignments, delivery schedules, and special delivery instructions.
Coordinate with suppliers, logistics providers, and internal teams to swiftly resolve order, supply, and delivery issues.
Assist with general customer service activities to ensure a positive customer experience and the timely resolution of queries.
Manage Gross Profit (GP) compliance processes to ensure strict adherence to company policies, procedures, and regulatory requirements.
Work closely with Finance to resolve billing discrepancies.
Assist with invoicing queries and revenue recognition requirements.
Coordinate credit notes, returns, and warranty claims.
Maintain accurate customer and chance information within CRM systems.
Maintain meticulous records of quotes, orders, contracts, and project documentation across business systems.
Coordinate customer documentation and contractual requirements, ensuring all required paperwork is completed and filed appropriately.
Prepare and maintain operational reports, track key metrics, and support business decision-making.
Support continuous improvement initiatives across sales and operational processes.
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📌 Sales Operations Coordinator (Brisbane)
🏢 Nexon Asia Pacific
📍 Brisbane