About the Role
As a Receptionist, you will support a compassionate, community-focused service by delivering high-quality reception and administrative assistance to the Doorways team.
You will be the friendly face and voice that greets clients, provides information, and ensures smooth day‐to‐day operations across the program.
Reporting to the Regional Manager, this is a fixed-term full‐time position, contracted until 29 January ****, based on‐site in Werribee, VIC.
Responsibilities
Greet clients and visitors and provide a warm welcome
Answer calls and direct enquiries to the appropriate parties
Administer reception duties including managing emails, mail, filing systems, data entry and office supplies
Support and assist community members with financial cards, record collections and entry of information into the internal data system
Complete all required training
Collaborate with the team to maintain communication, support meetings and events, and contribute to a positive team culture
Provide client service respectfully, with responsive support to people accessing Doorways services
Qualifications
A demonstrated background in administration, reception or customer service
Strong capability using Microsoft Word, Excel, Outlook and general PC applications
Experience supporting complex clients and confidently de‐escalating difficult conversations
CertificateIII in Administration (desirable)




A current Victorian Employee Working with Children Check
A current Victorian Driver's Licence
Conditions
Compensation is in accordance with the SCHADS Award – Level2.
The role is fixed‐term full‐time, contracted until 29 January****.
Benefits
Salary packaging up to$15,900 tax free plus$2,650 meal entertainment benefit
Generous paid parental leave, purchased leave scheme and professional development opportunities
Access to EAP, wellbeing initiatives and Fitness Passport
Aboriginal and Torres Strait Islander supports including Burra Burra Network, cultural events, Sorry Business and ceremonial leave
A purpose‐driven culture where your work directly supports people experiencing hardship
Equal Opportunity & Other Legal Statements
The Salvation Army is an Equal Prospect Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status.
The Salvation Army is a child‐safe organisation and is committed to protecting children and young people from harm.
All child‐facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
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📌 Receptionist (Victoria)
🏢 The Salvation Army
📍 Victoria