Infosys Consulting is the world‐wide management and IT consultancy unit of the Infosys Group (NYSE:INFY), a global advisor to leading companies for strategy, process engineering and technology‐enabled transformation programs.
We partner with clients to design and implement customised solutions to address their complex business challenges, and help them thrive in the post‐modern ERP world.
By combining innovative and human‐centric approaches with the latest technological advances, we enable organisations to imagine their future and create sustainable, lasting business value.
Infosys Consulting pioneers breaking down the barriers between strategy and execution, delivering superior business value to clients by advising on strategy and process optimisation as well as IT‐enabled transformation.
To find out how we go beyond the expected to deliver the exceptional, visit .
Role Summary
IInfosys Consulting is looking for a
Salesforce & CRM Leader
to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements.
This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high‐performing consulting teams, and collaborate with clients at the executive level.
The preferred applicant will possess a strong
consulting background
, having successfully led intricate Salesforce programmes within
Salesforce Professional Services
or
prominent global consultancies
, and will be recognised as a reliable CRM advisor.
Role: Salesforce & CRM Leader
Location: Sydney / Melbourne
Position: Full‐time – Permanent
Key Responsibilities
CRM & Salesforce Leadership
Lead and oversee the
CRM and Salesforce consulting portfolio
in targeted sectors (e.g. Financial Services, Insurance, Telecommunications, Healthcare, Retail).
Develop and implement
enterprise CRM strategies
, road‐maps, and operating models that align with client business goals.
Act as the
executive Salesforce subject‐matter expert
, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry‐specific Salesforce solutions.
Encourage innovation through the integration of
AI,



analytics, automation, and data‐driven CRM capabilities
(e.g. Einstein, MuleSoft, integrations).
Client Engagement & Advisory
Collaborate with
C‐suite and senior stakeholders
to establish CRM transformation agendas and shape strategic decision‐making.
Lead
large‐scale Salesforce transformation programmes
from initial discovery and design to delivery and value realisation.
Function as the
trusted advisor
for CRM modernisation, enhancing customer experience, and advancing digital front‐office initiatives.
Consulting & Delivery Excellence
Provide oversight, governance and quality assurance across Salesforce programmes and delivery teams.
Guarantee delivery excellence, risk management and compliance with Infosys Consulting methodologies and standards.
Direct solution architecture, operating models and best practices throughout multi‐cloud CRM environments.
Practice & Capacity Building
Build, scale and mentor a
high‐performing Salesforce consulting practice
that includes architects, functional consultants and delivery leads.
Contribute to the
growth of the practice
, including developing solution accelerators, assets and thought‐leadership materials.
Work collaboratively with Infosys' global delivery teams to refine onshore / offshore delivery strategies.
Business Development & Growth
Assist with
pre‐sales and pursuit activities
, including solution formulation, proposal development, estimations and client presentations.
Identify and cultivate
new revenue streams
within both existing and prospective client accounts.
Enhance Infosys' strategic partnership with
Salesforce
, focusing on alliance initiatives and joint go‐to‐market strategies.
Required Experience & Qualifications
Mandatory Experience
15+ years
of comprehensive experience in CRM, digital or enterprise transformation.
10+ years




of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programmes.
Demonstrated experience as a
CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader
.
Strong consulting credentials, preferably having been
sourced from Salesforce Qualified Services
or
prestigious consultancies
.
A proven track record of managing
multi‐million‐dollar CRM transformation initiatives
.
Salesforce & CRM Expertise
In‐depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
Strong grasp of
CRM architecture, integrations, data strategy and customer experience design
.
Experience working in
regulated and large‐scale enterprise environments
.
Leadership & Consulting Skills
Outstanding
stakeholder management and executive communication abilities
.
Capacity to influence, lead and motivate senior client stakeholders and internal teams.
Robust commercial insight coupled with expertise in
sales, account growth and margin management
.
Preferred Background
Prior leadership experience in:
Salesforce Professional Services
, or
Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.).
Experience in
large enterprise and complex transformation settings
.
Salesforce certifications (Architect, Consultant or Cloud certifications) are highly advantageous.
Why Infosys Consulting
Prospect to
lead and shape Salesforce‐led CRM transformations
at scale.
Work with marquee clients across industries on high‐impact programmes.
Strong global delivery capabilities and growing consulting footprint.
Platform to build thought‐leadership, practice growth and long‐term career impact.
We offer you great opportunities within a dynamically growing consulting organisation.
You will elaborate and deliver best‐practice solutions and will be able to further develop your skills.
At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
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📌 Salesforce Crm Leader (New South Wales)
🏢 Infosys Singapore & Australia
📍 New South Wales