At peopleworth, we support work where people and performance thrive.
As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this prospect that sits within our growing group.
Role Overview
We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes.
This role is responsible for managing cross-functional delivery teams, driving high-quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively.
The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes.
Key Responsibilities
Develop and implement effective processes to support high-quality programme delivery
Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
Act as the escalation point for complex programme and learner-related challenges
Collaborate with learner support teams to ensure excellent participant outcomes
Coordinate facilitators and mentors to ensure successful programme delivery
Support the recruitment, onboarding, engagement, and retention of facilitators
Monitor programme performance and analyse operational data to identify improvements
Build and maintain strong relationships with key stakeholders and programme partners
Work collaboratively across teams to achieve delivery objectives and shared outcomes
Identify, prioritise, and manage operational risks throughout programme delivery
Contribute to the development of scalable systems, processes, and operational assets
Represent programme needs and stakeholder feedback in planning and operational discussions
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