Join a Service Desk where your impact on customers actually matters
Work across real client environments (not repetitive internal IT)
Delegate and support junior team members
Immediate start available!
At VISITS, you'll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.
Your Role
As part of the National Service Desk, provide technical support to a wide range of businesses with support requests coming via chat, phone, email and our portal.
Grow your leadership skills by delegating and coaching junior Service Desk team members, providing hands‐on guidance as they complete allocated work, build confidence and develop strong service desk habits.
Deliver support via a mix of remote and onsite support at client sites.
Support technologies including computers and devices, operating systems (mostly Microsoft) and applications, Microsoft 365, identity management, security products, Teams and Teams Phone etc.
Be involved in the delivery of broader services including changes and projects.
Your Technical and Professional Skills
Working Experience
It is highly desirable that you have worked at another MSP, where you've learned to be adaptable working across multiple client environments.
Generally, our hires in this position have at least four years' experience in similar roles, with proven experience mentoring junior service desk staff.
Ongoing training is provided to all staff, regardless of experience.
Technical
You must have good technical skills and experience in the following:
Windows 11
Management of endpoints, including deployment via Autopilot and management via Intune




Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.
EntraID for identity and access management including MFA and conditional access
Cyber security tools
It would be helpful if you have experience with:
Teams Phone and meeting room technologies
Supporting clients with AI tools
Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue
Recognised certifications form an important part of our commitment to skilled excellence and client confidence.
Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them.
Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification, we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this requirement.
Professional
If you're passionate about customer service and love building strong relationships, you'll thrive in this role.
Here's what you'll bring:
Outstanding verbal and written communication skills with the confidence to engage all levels of a business.
A genuine interest in coaching and supporting junior staff and a desire to develop your own leadership skills along the way.




A passion for customer service with a high degree of patience and empathy.
An excellent understanding of service desk processes.
Solid problem solving and critical thinking skills.
Excellent time management skills.
Ability to work collaboratively as part of a team or on your own.
Reliability and dependability, taking ownership of anything that comes your way.
Commitment to ongoing professional development and training.
Your Perks and Benefits
As part of a friendly and collaborative team, you'll enjoy:
Above average remuneration.
Hybrid/flexible positions aligned to the specific job and client needs.
A brand-new modern office in South Melbourne with a terrace and excellent views, luxe end of trip facilities (including towel service) and located within easy access of public transport.
(Anzac Station nearby. Tram stop outside office).
Personalised professional development plan with opportunities for career progression.
Free breakfast, light lunches, snacks, cafe quality coffee and drinks.
Regular social events, Friday Night drinks and BBQ.
Access to company cars.
Employment Specifics
This is a full-time, permanent role.
You will work from our South Melbourne office and client sites with some flexibility to work from home.
Due to the nature of IT work, the position will involve some occasional after-hours and weekend work.
Participation in an after-hours support roster will also be required.
You
must
:
Have an Australian driver's licence.
Be an Australian Citizen/Permanent Resident.
Agree to complete a Criminal History Clearance Check and a security background check.
Remuneration will be negotiated based on your experience and qualifications.
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📌 Senior Service Desk / Onsite Engineer (Msp) (Melbourne)
🏢 Visits
📍 Melbourne