We are seeking an Administrative Officer to join our team to deliver high-quality frontline customer service and administrative duties.
The role requires a dedicated client focus to enhance the client experience and deal with any phone, email, and face-to-face enquiries.
Key Responsibilities:
Deliver exceptional customer service by promptly responding to frontline, phone, and email inquiries, ensuring clients feel valued and supported.
Assist clients with registration, enrolment, program details, and appointment bookings, offering clear and accurate guidance.
Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
Maintain a welcoming and skilled environment in reception and student areas, addressing client needs with care.
Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.
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📌 Admin Officer (Canberra)
🏢 Doist
📍 Canberra