Join our Team
About this opportunity:
Join our team at Ericsson as a Solution Architect, a critical role supporting end-to-end technical solutions for the RAN domain across Australia and New Zealand.
Working within the Customer Support Team, which has a local strength of around 40 people across all domains, you will help ensure AMC deliverables are met for RAN customers across ANZA.
This role is suited to a passionate technical leader who can resolve complex issues, provide expert consultation, shorten troubleshooting lead times, and support opportunities across Customer Support, pre-sales, domain delivery, service delivery and operations.
What you will do:
Lead complex technical investigations across 5G and 4G RAN technologies, using protocol-level analysis and strong troubleshooting capability
Provide network solutions on the latest technologies in Radio Access Network (RAN) space, considering E2E impacts
Keep track of ongoing Customer service requests and ensure that concern is being addressed with the right priority
Analyse and troubleshoot to handle and provide support in Critical and Emergency cases when needed
Interface and interact with the relevant stakeholders and ensure the timely progress on Customer service requests for Critical/ Priority cases
Handle customer technical queries all the time and ensure timely response
Take handover from Projects and ensure all the check points are completed
Organize and deliver knowledge sharing sessions with stakeholders
Review and prepare relevant technical documents i.e. RCA
Proven ability to technically analyse and approve solution implementation for the customer
Exceptional troubleshooting skills required to solve customer issues




Lead Optimization discussions/issues/Investigations and work closely with product experts to address customer escalations/requirements
Drive prioritized improvement initiatives in key strategic and operational areas
Solid grasp and experience in RF design and tuning in 4G/5G RAN product and network
Participate in deliver services around the SWUS programs like – Feature massification, KPI analysis and agreement with stakeholders.
You will bring:
Domain Expertise: Radio Access Network (RAN) -4G/5G
Bachelor of Engineering or equivalent
Min 15 years of experience, most recent 5 years' experience must be in 5G/LTE
Hands on experience on Ericsson RAN product is must
Robust technical acumen exhibited when dealing with complex customer issues.
Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
Ability to perform tracing and complex logs analysis for RAN Nodes
Must have call flows, protocols, 3GPP and Interface related knowledge in 5G RAN
Ability to technically analyse and approve solution implementation for customers
Exceptional troubleshooting skills to solve customer issues without escalating to the next level
Transport and Core network basic troubleshooting
Previous experience working in telecommunications support/care/Level2/R&D;/Integration
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.
learn more.
Primary country and city: Australia (AU) || Melbourne
Job details: Solution Architect
Job Stage: Job Stage 7
Primary Recruiter: Carolyn Larsen
Hiring Manager: Arvind Singh Dangi
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📌 Solution Architect - Ran (Melbourne)
🏢 Ericsson
📍 Melbourne