Real strategy.
Real support.
Real results.
Level 2 Service Desk Engineer - Hallam, VIC
Be part of a growing business and achieve fantastic outcomes for our clients.
Enjoy a base salary from $70,000 - $80,000 + Super, plus a host of excellent benefits & reimbursements.
Progress your career during your time with us through ongoing professional development opportunities.
About GPK Group
Established in ****,
GPK Group
stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services.
With a focus on empowering small and medium-sized businesses,
GPK Group
delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.
GPK Group
aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company.
Our vision
is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape.
What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency.
Join us at
GPK Group
, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.
GPK Group
is seeking a
full-time Level 2 Service Desk Engineer
to join our
Hallam, VIC office
!
You'll be part of our head office team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, collaborating with our client base and establishing solid relationships.
This is a crucial role within
GPK Group
that will see the successful candidate designing, building, testing, and implementing ICT systems and solutions for our clients.
Managing the end-to-end process,



you will drive client projects and be responsible for effectively documenting the scope of the work and creating accurate records for
GPK
and the client.
Key areas of responsibility include, but are not limited to:
Retail Technologies
Networking
Servers and Storage
Internet Service Provision
Hosting
Telecommunications
Security
Technical support, advice, coaching, mentoring and training
You will be providing network and hardware management for our clients.
While typically, this will occur during normal Monday to Friday business hours, some after-hours work will also be available for those keen to increase their take-home pay.
Please click here for the full job description.
What You'll Bring to the Role
Critical to your success in this role will be a passion for all things ICT.
Experience in an MSP environment is highly regarded
.
This role suits
someone who's already spent time at Level 1 and 2 and is ready to take the next step
, with an appetite for further certifications (
which we'll support and pay for
).
Your highly developed communication and interpersonal skills, along with your confidence, will allow you to build positive relationships with our clients and our broader network of internal and external stakeholders.
Other requirements include:
Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms and virtual environments
Experience working with a ticketing/documentation system such as ConnectWise or IT Glue
Experience managing complex multisite clients
Technical account management experience




Valid driver's licence and reliable transportation
Qualification in related IT
Strong communication skills and the ability to connect with different stakeholders
Additionally, you should possess strong analytical and problem-solving skills, which will enable you to be creative and innovative in your solutions.
You will also seek to find long-term, permanent solutions to the problems presented by your clients.
Desirable
(not essential):
Exposure to SOTI and Azure
Familiarity with PBX solutions, preferably 3CX, or general phone system exposure
Exposure to retail systems
An interest in emerging AI technologies
A strong interest in security/cybersecurity
Be Rewarded
This role comes with a base salary package between
$70,000 - $80,000 + Super
, depending on skills and experience,
plus a host of great benefits
including:
Choose between
BYO device
,
tech allowance
, or
company gear
Free internet provided
after probation
Wellness reimbursements for your gym, fitness and more
Training and development opportunities, including paid study time!
Paid Friday in-office lunches
Car allowance and car park negotiable
for the right candidate
Enjoy a healthy work/life balance
with the ability to
work from home
after probation
GPK Group - Unifying Technology
Founded in ****, GPK started as a small Information Technology support supplier providing services to small to medium sized business in the Melbourne area.
GPK now has offices in Melbourne, Brisbane, Perth and Adelaide and provides services and solutions from Information Technology, Point of Sale software, Cloud Technology through to leading edge Security systems.
We have a passion to support our customers to grow and succeed in a world that is becoming more complex.
GPK's mission is to be our customers trusted technology partner.
#J-*****-Ljbffr

📌 Service Desk Engineer (Victoria)
🏢 GPK Group
📍 Victoria