Job DescriptionThe Service Coordinator plays a pivotal role in ensuring the productive planning, scheduling, and coordination of technicians across installation, service, repair, and breakdown activities.
Acting as the key link between customers, field technicians, and internal teams, this role is responsible for delivering a seamless service experience through proactive communication, effective forward planning, and responsive problem-solving.
The successful candidate will manage technician schedules, coordinate resources, and maintain strong customer relationships to ensure work is completed safely, efficiently, and to a high standard.Key ResponsibilitiesCoordinate and schedule technicians for service, repairs, breakdowns, and installationsOptimise technician utilisation and productivity through effective daily and weekly planningPrioritise work based on urgency, customer commitments, and operational requirementsAdjust schedules in real time to manage breakdowns, delays, absences, and changing prioritiesMonitor workflow and future demand to support proactive resource planningCoordinate job requirements, including site readiness, access arrangements, and contractor supportLiaise with external contractors and specialist trades to ensure seamless onsite service deliveryServe as the central coordination point to minimise downtime and operational disruptionCollaborate with Service Administrators to ensure efficient job completion and handoverAct as the primary customer contact for service scheduling, updates, and job progressCommunicate appointment times, schedule changes,



and service updates in a timely mannerPromote safe work practices through effective planning, communication, and coordinationConsider fatigue management, travel requirements, and site conditions when scheduling work activitiesQualificationsStrong coordination or service operations backgroundExperience in coordinating trade based technical teamsAbility to manage competing priorities in real timeExcellent verbal and written communication skillsStrong customer service mindsetCalm, confident and solutions focused under pressureHighly organised with strong planning capabilityDecisive, adaptable and comfortable making real time decisionsAbility to build trust and rapport with both customers and techniciansAdditional InformationWhy join Bapcor?
At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.
We go the extra mile to get the job done and always live our values.In joining our team, you can access:Diverse career opportunities within the Bapcor GroupDiscounts across Bapcor products and services, including our Retail and Trade brandsIndustry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc...)Paid birthday leaveWellbeing supportNovated leasing and moreWe pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that's fair, free from bias and accessible.
If you need to inquire about reasonable accommodation for the application process, please email
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📌 Service Coordinator (Brisbane)
🏢 Bapcor
📍 Brisbane