This is not your average customer support role.You'll be joining a fast-growing business in the premium foodservice equipment space, working with products that are fun, in-demand and genuinely exciting to be around.
With strong momentum, a great brand presence and plenty happening behind the scenes, this is a chance to put your coordination skills to work in a business on the move.The company supports hospitality, retail and commercial customers with specialist equipment, servicing and technical support across a growing national customer base.As demand continues to grow, they're looking for a sharp, proactive Service Coordinator to keep the service department running smoothly, technicians organised and customers well looked after.The Role:Scheduling and dispatching service technicians to maximise efficiency and customer satisfactionManaging service calls, repairs, maintenance and defect works from booking through to completionCoordinating customer appointments and arranging site access with clients and stakeholdersPreparing and processing quotations, work orders, purchase orders and invoicesMaintaining accurate job records and keeping internal systems up to dateActing as a key link between Sales and Service to ensure smooth handovers and clear communicationFollowing up outstanding work orders,



quotations and customer requestsEnsuring service reports, compliance documentation and job records are completed accurately and on timeSupporting the Service Manager with daily operations, process improvements and departmental goalsAbout YouA positive, proactive and solutions-focused approachStrong organisation and time management skillsConfidence communicating with customers, technicians and internal teamsThe ability to prioritise competing demands in a rapid-paced environmentHigh attention to detail and a commitment to accuracyStrong problem-solving and decision-making skillsA customer-first mindset and professional communication styleThe ability to work independently while contributing to a supportive teamExperience using service management, scheduling or ERP systems would be highly regardedWhy Apply?
This is a great opportunity to take on a varied coordination role where your organisation, communication and problem-solving skills will make a real impact.You'll be part of a busy, collaborative service team where no two days are the same, and where your ability to keep things moving will be genuinely valued.
There is a genuine path to progression as the company is scaling internationally at a rapid rate.
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📌 Customer Support Coordinator (New South Wales)
🏢 Uplift Recruitment
📍 New South Wales