Australian owned and operated, Bonney Energy operates throughout Tasmania, as well as metropolitan Melbourne, Western Victoria and Gippsland, Victoria.Bonney Energy is one of Australia's leading regional fuel distribution and logistics companies, delivering safe, reliable and innovative energy solutions across Tasmania and regional Australia.
Our success is built on our people, our commitment to safety, and our focus on continuous improvement.We are currently seeking a motivated and customer-focused IT person to join our Information Technology team.
This is an excellent opportunity for an IT support officer who enjoys solving technical problems, supporting end users and contributing to the ongoing improvement of business systems.The roleReporting to the ICT & Systems Co-Ordinator, you will provide first-line technical support across the business, ensuring employees have reliable access to the technology they need to perform their roles.You will be responsible for supporting desktop and mobile devices, Microsoft 365 applications, user accounts and general IT infrastructure while delivering outstanding customer service to internal stakeholders.This is a varied role, offering opportunities to broaden your technical skills while working within a team-oriented and supportive team.Key ResponsibilitiesIn this role you will:Provide Level 1 Helpdesk support and resolve user issues in a timely manner.Install, configure and maintain desktops, laptops, mobile devices and peripherals.Support Microsoft Windows operating systems and Microsoft 365 applications.Manage support requests using the IT Helpdesk ticketing system.Assist with employee onboarding and offboarding,



including hardware deployment and user setup.Troubleshoot hardware, software and basic network connectivity issues.Escalate complex issues to the ICT & Systems Co-Ordinator or external vendors where required.Develop and maintain IT documentation, knowledge base articles and support procedures.Participate in an after-hours support roster when required.Contribute to continuous improvement initiatives across Bonney Energy's ICT environment.About YouTo be successful in this role you will have:Experience providing Level 1 IT support in a business environment.Strong knowledge of Windows 10 and Windows 11.Experience supporting Microsoft 365, including Outlook, Teams, Word, Excel, SharePoint and OneDrive.Experience supporting Apple (iOS) and Android mobile devices.A sound understanding of networking fundamentals, including LAN, WAN and wireless connectivity.Strong troubleshooting and problem-solving skills.Excellent communication skills with the ability to explain technical concepts to non-technical users.Strong organisational skills with a high level of attention to detail.A current Australian Driver's Licence.Relevant qualifications in Information Technology or a related discipline will be highly regarded.Bonney Energy is an Equal Opportunity Employer and welcomes applications from people of all backgrounds and experiences.Applications close Sunday 16th August **** however will be reviewed on receiptBonney Energy committedto establishing a culture that is inclusive, diverse, and compassionate.
We welcome applications from people of all ages, First Nations, abilities, sexual orientations, and gender identities.
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📌 It Support Officer (Devonport)
🏢 Bonney Energy
📍 Devonport