Ampac is Australia's largest independent manufacturer of fire detection and emergency warning products, dedicated to meeting customer needs.
As part of the Halma Group, we employ over 8,000 people across more than 20 countries, focusing on life-saving technologies.
Protecting human life is our utmost responsibility.
At Ampac, our mission is to prevent loss of life and catastrophic damage caused by fire—always.
The Customer Sales & Technical Support Officer is responsible for providing technical support to all customers which will include telephone support, on-site in conjunction with customers which could include working out of normal hours.
The Incumbent will also be required to customise and trouble-shoot panels either within the business premises or at the customers' site in order to render the system operational.
Reporting to State Manager, the successful applicant must be able to demonstrate a proven record of accomplishment.




It is a pre-requisite that the candidate possesses extensive experience in a Technical capacity and must possess a solid bias towards effective Customer Service.
A suitably attractive remuneration package will be negotiated with the ideal candidate who meets the following criteria:
Team orientated
Able to work on site without supervision
Able to work autonomously and set priorities
Customer orientated – both internal and external
Sound technical knowledge of Fire detection systems
Proven Technical & Customer service and problem solving skills
Experience with fire detection and emergency warning systems
Experience with Building Management Systems
Experience with Fire Detection & Emergency Warning System
Sound knowledge of Fire detection markets in and around NSW
Please note that only people with the right to work in Australia should apply for this position.
#J-*****-Ljbffr

📌 Customer Technical Support Officer (New South Wales)
🏢 Ampac
📍 New South Wales