If you are passionate about information technology, we want to talk with you!
You will be a key member of the Application Support Team, which strives to provide leading infrastructure support, services, and solutions to our clients across Australia.
In this role, you will leverage your desktop, server and cloud knowledge to work with established internal teams and clients, delivering friendly and reliable client support working with on-premise and cloud solutions.
Your work as a Junior Application Support Analyst will focus primarily on providing desktop, server and cloud-based support and implementations and customer service.
You will have the chance to apply your skills and experience in a dynamic and established SaaS organisation.
The Role
We are looking for a Junior Application Support Analyst.
The role is a full-time permanent position and requires the successful candidate to work with our experienced team providing SaaS and managed services support to our clients.
Benefits
The opportunity to gain valuable experience and work on a diverse range of technologies and environments
Extensive training in managed services tools and technologies
Significant earning potential, with competitive base salary
Training, mentoring & full support, plus Certifications
Responsibilities
Your responsibilities will include:
Performing troubleshooting and issue resolution for internal and external users for our SaaS applications




Answering phone calls and responding to support requests
Performing regular maintenance and upkeep tasks on client systems
Working collaboratively with the team to deliver high quality, robust and scalable infrastructure solutions
Acquire knowledge and obtain certification in Windows server technologies, and Cloud technologies, specifically Microsoft 365 and AWS
Skills & Experience
We are looking for:
Knowledge and experience with troubleshooting SaaS and bespoke applications including understanding of code, e.g. HTML, CSS, JavaScript, T-SQL and C#
Knowledge and understanding of Windows, Active Directory and Remote Desktop Services
Knowledge and understanding of virtualised server, shared storage & highly available technologies
Knowledge and understanding of TCP/IP, Virtual Private Network and client operating systems
Client support and liaison, with excellent communication skills
A desire to learn and understand more about how systems work
Hold or able to obtain a baseline security clearance
Exposure/Experience in the following is highly regarded:
1st and 2nd level end user support
Application support - Knowledge of programming languages and querying databases
Cloud Administration - working with AWS and Azure
Networking and systems administration
Certifications from key vendors - Microsoft, AWS
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📌 Junior Application Support Analyst (Canberra)
🏢 F1 Solutions
📍 Canberra