Reception Manager – World Gym Port Macquarie
Lead the front line of one of Australia's strongest fitness brands.
Why World Gym?
At World Gym Australia,we'rebuilt differently.
Since launching in Australia in ****,World Gym Australia has grown into a nationally recognised fitness brand builtaroundstrength, community, performance, and exceptional member experiences.
From premium training facilities and group fitness to Personal Training, Kid's World, the Barbell Café, and Pro Shop, our clubs are designed to create an energetic and welcoming environment members genuinely want to be part of.
Why LeadWithUs?
Complimentary gym membership
Staff discounts across our Pro Shop and Barbell Café
Supportive, high-energy, and team-focused club culture
Career progression opportunities within a growing national network
Ongoing training, feedback, and leadership development
Stable role with consistent working hours
The opportunity to make a real impactwithin a high-performing club setting
The Role
As Reception Manager,you'lloversee the day-to-day reception operations while leading a high-energy team focused on member experience, retail performance, and club presentation.
This is a hands-on leadership role suited to someone who thrives in fast-paced environments, enjoys coaching and developing staff, and takes pride in delivering exceptional service standards.
Whatyou'llbe doing:
Lead and manage front-of-house operations and reception presentation standards
Train, coach, roster, and support reception staff while driving accountability to KPIs, systems, and processes
Ensure all staff onboarding and training is completed in line with company expectations and operational standards




Conduct regular monthly check-ins with staff to provide ongoing support, feedback, and professional development opportunities
Drive retail sales across the Pro Shop and Barbell Café through selling, upselling, member engagement, and implementing initiatives to improve sales performance
Manage café ordering, stock control, and inventory processes to ensure operational efficiency and product availability
Build strong relationships with members and create exceptional service experiences
Support membership enquiries, administration tasks, and system management
Maintain strong product knowledge across supplements, retail, and café offerings
Support visual merchandising andmaintainhigh retail presentation standards
Work collaboratively with club leadership to improve overall club performance and member experience
WhatYou'llBring
Proven leadership experience with the ability to motivate, develop, and support a team
Strong communicationand relationship-building skills
Confidence in sales, upselling, and customer engagement
Experience or a strong interest in supplements, nutrition, and fitness products
Highly organised with the ability to manage competing priorities in a fast-paced environment
Strong understanding of operational systems, processes, administration, and attention to detail
Proven ability to work towards and exceed KPIs while following company procedures and expectations
Experience in customer service, member engagement, and conflict resolution
Positive, proactive, and professional approach to leadership and teamwork
An outgoing, motivated, and energetic personality with a results-driven mindset
A genuine passion for health, fitness, and delivering exceptional member experiences
Previousfitness industry experience highly regarded.
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📌 Reception Manager (Port Macquarie)
🏢 World Gym
📍 Port Macquarie