West End, South Brisbane location – a short walk to the station, shops & eateries
Enjoy a Monday to Friday schedule (8:00am–4:30pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services
Benefit from uncapped bonuses + more incentives and perks
As a Customer Relationship Manager, you'll be on the front line connecting with customers, helping them get back on track with their overdue accounts.
You'll make outbound calls, rebuild relationships and negotiate repayment solutions that are fair, realistic, and tailored to each customer's situation.
Backed by award winning training, a supportive team and clear pathways to grow.
You'll develop strong communication, negotiation and financial services skills that can launch a long-term career.
Key Responsibilities:
Manage overdue accounts on behalf of major Australian financial institutions
Handle a high volume of inbound and outbound customer and third party calls
Use internal systems and tools to locate customers and re-establish contact
Build trust and rapport while negotiating sustainable customer‐focused repayment solutions
Manage objections effectively and work toward positive outcomes for all parties
Ensure all actions comply with industry regulations, policies and compliance requirements
What We're Looking For:
you don't need collections experience, many of our leaders started in this role.
What matters is your drive and your ability to connect with people
Ideal backgrounds include call centres, retail, hospitality, sales, customer service or any role where communication and resilience are essential
Excellent verbal and written communication skills
Resilience and persistence when handling challenging conversations
A natural problem solver who can think on their feet




Comfortable using computer systems and databases
Motivated by results, targets and a fast‐paced environment
Willing to learn, take feedback and grow your career
What's In It for You?
Earn uncapped monthly bonuses
Hybrid work flexibility after 6 months (3 days in office, 2 days WFH)
Paid training, ongoing coaching and clear career progression pathways
Earn a Certificate III in Financial Services at no cost
Access to employee discounts and perks via our benefits platform
Health and wellbeing support including 24/7 EAP access, discounted gym membership, health insurance offers and online fitness options
Enjoy free breakfast and fresh fruit in the office
Paid volunteer days and the option to purchase additional annual leave
Regular team events and a relaxed 'Dress for Your Day' culture
Convenient end of Trip Facilities
About Us
Credit Corp is Australia's largest provider of sustainable financial services to the credit‐impaired consumer segment.
We are an ASX‐listed company with over **** staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA.
We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers' circumstances as a pathway to mainstream financial inclusion.
The diversity of our people is core to our ability to innovate, grow and achieve outstanding outcomes for our people, customers, shareholders, and the community.
We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.
WEST END, SOUTH BRISBANE ****
#J-*****-Ljbffr

📌 Customer Relationship Manager (Brisbane)
🏢 Credit Corp Group
📍 Brisbane