Customer Relations RepresentativeSydney Symphony OrchestraLocation:Sydney NSWEmployment type:Casual, seasonalRate of Pay: $***** per hour ($***** during training), plus superannuationAbout the roleSydney Symphony Orchestra is recruiting Customer Relations Representatives for our busy subscriptions season, September through November.This is seasonal work with the potential — but not a guarantee — of ongoing casual shifts beyond the season.You'll be part of a small, committed team that shapes how our audiences experience SSO.
Whether it's a first-time concertgoer booking a single ticket or a long-standing subscriber renewing their seats, our Customer Relations Representatives are the voice of the orchestra.About SSOThe Sydney Symphony Orchestra has been performing in Sydney and around the world for over 90 years, presenting some of the greatest names in classical music alongside a growing program of collaborations, community, and education work.Our office is centrally located on Pitt Street in Sydney CBD, a short walk from Circular Quay, Martin Place, and Wynyard stations.What you'll be doingResponding to customer enquiries by phone, email, and webchat with warmth, accuracy, and careProcessing the full range of ticketing transactions, including subscriptions, single tickets, exchanges, and refundsRecommending concerts, packages,



and seating options that genuinely suit each customer's interestsMaintaining accurate customer records in our ticketing and CRM systemsContributing to a busy, qualified team through the peak of subscription seasonMost shifts run between 8:45am and 4:45pm, Monday to Friday, with some evening and weekend shifts.What we're looking forPrior customer service experience — box office, contact centre, retail, or hospitalityExcellent verbal and written communication, with a warm and professional mannerExceptional attention to detail and accuracy, particularly in data entry and transaction processingConfidence working with computer systems, including CRM or ticketing platformsThe ability to stay calm and solutions-focused under pressureA team-first mindset and a genuine interest in customer experienceAvailability across weekdays, evenings, and weekends during subscription seasonExperience using Tessitura or a comparable ticketing platformExperience in the arts, entertainment, or cultural sectorAn interest in classical music and orchestral performanceApplications close Tuesday 4 August ****.Eligibility: The Sydney Symphony Orchestra is an equal opportunity employer; the right to work in Australia; subject to a possible Police CheckAt the Sydney Symphony Orchestra, we're committed to fostering an inclusive and respectful environment for all candidates.
When applying, please let us know if you require any reasonable adjustments during the recruitment process.
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📌 Customer Relations Representative (New South Wales)
🏢 Sydney Symphony Orchestra
📍 New South Wales