We're looking for a customer-focused, energetic professional to join our team as a Customer Service Representative, based at our Hillcrest dealership.
As the first point of contact for phone and online enquiries, you'll play a key role in creating a positive customer experience.
You'll connect customers with the right departments, coordinate appointments, and ensure every interaction is handled with professionalism, warmth, and efficiency.
If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same — you'll fit right in.
The Role
We're looking for a customer-focused, energetic professional to join our team as a Customer Service Representative, based at our Hillcrest dealership.
As the first point of contact for phone and online enquiries, you'll play a key role in creating a positive customer experience.
You'll connect customers with the right departments, coordinate appointments, and ensure every interaction is handled with professionalism, warmth, and efficiency.
If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same — you'll fit right in.
What You'll Be Doing
Answer inbound calls from internal and external customers
Build robust relationships through exceptional customer service
Provide prompt follow-up to ensure all enquiries are resolved
Navigate multiple systems to manage bookings and customer requests
Deliver clear, accurate, and empathetic support




Escalate complex matters and ensure timely resolution
Maintain compliance and call quality standards
Consistently achieve daily KPIs and performance targets
Investigate issues and identify practical solutions
Enter orders and daily releases into internal systems
Maintain accurate records of customer interactions
Report system issues and follow operational procedures
What You'll Bring
Previous customer service experience (call centre, reception, or customer-facing role)
Excellent communication skills and professional phone manner
Strong organisation and multitasking abilities
Ability to work independently and as part of a team
A genuine passion for delivering outstanding customer experiences
A proactive, solutions-focused mindset
Experience working in a fast-paced environment
Confidence using computer systems, booking tools, and CRM platforms
Strong interpersonal skills and the ability to build rapport quickly
Resilience, empathy, adaptability, and curiosity
Why Join Westpoint Autos?
Competitive hourly rate
Supportive and team-oriented workplace culture
Ongoing training and career development opportunities
Employee discounts on vehicles, servicing, and parts
This is a fantastic opportunity for someone seeking a long-term career in the ever-evolving automotive industry.
A competitive salary package will be offered based on your experience, skills, and knowledge.
Westpoint Autos is an Equal Opportunity Employer
No agencies please
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📌 Customer Service Representative (Queensland)
🏢 Westpoint Autos
📍 Queensland