selectability is seeking a team leader for our support coordination team.
As a team leader – support coordination, you will oversee the delivery of programs and services supporting the mental wellbeing of our recipients.
You will utilise your knowledge and experience to mentor your team, ensuring excellence in customer service and further growing our business.Key responsibilities include but are not limited to:participate in the intake process for new recipientsoversee referrals for new NDIS recipientslead the development of individual service agreementsoversee the delivery of programs and services (including monthly reporting)mentor and coach your team in best practiceensuring compliance with relevant industry standardsAbout the roleselectability is seeking a team leader for our support coordination team.
As a team leader – support coordination, you will oversee the delivery of programs and services supporting the mental wellbeing of our recipients.
You will utilise your knowledge and experience to mentor your team, ensuring excellence in customer service and further growing our business.Key responsibilities include but are not limited to:participate in the intake process for new recipientsoversee referrals for new NDIS recipientslead the development of individual service agreementsoversee the delivery of programs and services (including monthly reporting)mentor and coach your team in best practiceensuring compliance with relevant industry standardsAbout youTo be considered for this rewarding role you will have:ability to travel to selectability locations from time to timedemonstrated experience in managing teams (highly desirable)experience in business development (highly desirable)an in-depth knowledge of NDIS guidelines and processesan in-depth knowledge of KPI'sability to multitask in a fast-paced environmenthighly developed person-centred communication skillsexcellent communication skills,



both verbal and writtena demonstrated high level of attention to detail with a consistent approacha demonstrated ability to prioritise conflicting priorities as requiredability to work under minimal supervision with the capacity to exercise initiative in the application of work processes and procedures and establish objectives and outcomesa demonstrated ability to show empathy and compassiona proven ability to think critically and approach challenges with innovationRole requirementscert IV mental health or relevant qualificationcurrent nationally recognised first aid and CPR certificates (or ability to obtain)current minimum P1 "C" class Queensland drivers licencecurrent roadworthy vehicle with comprehensive insurancea Positive Notice Working with Children (blue card) (or the ability to obtain)NDIS Worker Screening Clearance (or the ability or obtain)NDIS Worker Orientation Module "Quality, Safety & You" completion certificate (or the ability)About the offerThe team leader – support coordination is a part-time position based in Mackay.We offer a range of advantages including:hourly rate of $***** + superup to $15,900 FBT salary packaging benefitsaccess to fitness passportflexible working arrangementscareer pathways and opportunities for developmentemployee assistance program offering confidential counselling support for employeesAbout usselectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.selectability is committed to creating safe environments where young people feel protected, respected and heard.
The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.If you would like to know more, please visit our website.
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📌 Team Leader - Support Coordination - Mackay (Queensland)
🏢 selectability
📍 Queensland