TPG Telecom started with a belief that we can make things better for Australians.
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
It's our why; our reason to exist.
Now, we're proud to be one of Australia's leading mobile and internet providers.
We're not just redefining telco, we're changing its course.
And you play a role in that.
A big one.
The opportunities are plenty for those who are ready to accept the challenge.Your opportunityThe Commercial Manager is a pivotal and strategic role in the Customer Lifecycle Management (CLM) team, responsible for translating data into actionable insights, identifying key trends that underpin decision-making, analysing commercial opportunities and risks and communicating these clearly to stakeholders.
This function is accountable for helping to reduce churn and drive growth across the customer lifecycle, protecting revenue and growing customer lifetime value (CLV).
You'll make impact byMonitor product churn, track market conditions and recognise patterns that can influence service disconnectionsUse analysis and business knowledge to identify trends and opportunities that help demonstrate the impacts to our key metrics; churn, upgrades and revenueMonitor and report on retention metrics and health of the customer base to evaluate the effectiveness of key strategiesContribute to budgeting and forecasting initiatives to support initiatives, projects and yearly budgeting processesStrong collaboration and alignment with stakeholder groups, including Product, Finance and Channels to prioritise the approval,



arbitration and presentation of retention programs to at-risk customersIdentify data-driven opportunities to conduct experiments that can result in profitable commercial outcomes ensuring initiatives can be scalable in the short termEvaluate the success of initiatives, return on investment (ROI) and improvements for any subsequent activitySupport in the development of business cases, financial modelling, and commercial analysis in relation to key projects and growth opportunitiesPossess excellent stakeholder management and engagement skillsSupport ad hoc projects of a similar nature from portfolios other than your ownAdhere to TPG Telecom Limited policies and procedures as introduced and wide-ranging from time to timeWhat you'll bringDegree qualified (ideally in commerce, business or economics)3+ years' experience working with dataStrong commercial and business acumenExceptional analytical skills with abilities to develop forecasting and commercial modelsExpert Excel skills and previous experience in SQL / Power BIOutstanding influencing skills coupled with strong written and verbal communicationExperience working in an Agile framework and use of Jira and Confluence would be beneficialWhat's in it for youFlexible hybrid way of working (from home and office)'Stay Connected Mobile' – Access to a free mobile plan'Stay Connected NBN' – Access to a free, high-speed NBN plan (up to 500 Mbps)'Your Leave' - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsAbout UsTPG Telecom started with a belief that we can make things better for Australians.
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
It's our why; our reason to exist.
Now, we're proud to be one of Australia's leading mobile and internet providers.
We're not just redefining telco, we're changing its course.
And you play a role in that.
A big one.
The opportunities are plenty for those who are ready to accept the challenge.About the TeamOur Consumer team is responsible for delivering great products and experiences to everyday Australians through our leading brands and retail channels.
Whether online or in-store, we're focused on making it easy for customers to stay connected with value, simplicity and great service.At TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background.TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
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📌 Commercial Manager (New South Wales)
🏢 Tpg Telecom
📍 New South Wales