Systems AdministratorBuilding Commission - Digital & Strategic ProgramsGrade: Clerk Grade ****Location: Parramatta, in office presence required 3 days per weekTerm: Temporary opportunity until 30 June **** with the possibility of extension or ongoing conversionAbout the RoleWe are seeking a highly motivated Systems Administrator to provide technical and business administration support across a range of enterprise applications and technology platforms.
The role is responsible for maintaining system performance, availability, security, and compliance while delivering high-quality support to business stakeholders.Key ResponsibilitiesProvide technical and business administration support for systems, products, and configurations in accordance with established policies and proceduresMonitor, analyse, troubleshoot, and resolve system issues, including performance tuning and proactive problem managementMaintain system access, monitoring, recovery, and documentation practices to minimise operational risk and ensure service continuityDevelop, maintain, and execute operational procedures to support reliable and consistent service delivery.Analyse operational, incident, and change management data to identify trends, improve performance, and support problem resolution.Build and maintain productive working relationships with stakeholders, customers, vendors, and technical support teams.To be successful in this role, you will demonstrate:Proven experience in Systems Administration and/or relevant industry certifications.Strong Salesforce administration experience, including platform configuration, automation, and business process improvement.Experience eliciting business requirements and translating them into effective system solutions.Knowledge of enterprise support and service management practices.Desirable experience with ServiceNow, Jira, Confluence, GTP, and Amanda platforms.Excellent problem-solving, analytical,



communication and stakeholder engagement skills.Key AccountabilitiesMonitor and maintain technology platforms, cloud services, and business applications to ensure service continuity and compliance.Deliver proactive and reactive support services aligned to operational and strategic objectives.Ensure governance, security, and operational controls are effectively implemented while maintaining service responsiveness.Support continuous improvement initiatives and contribute to a culture of operational excellence in a agile environment.Salary Grade ****, with the base salary for this role starting at 116,981 base plus superannuationA talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.Closing Date: Wednesday, 12 August **** (09:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
Information on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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📌 System Administrator (New South Wales)
🏢 myCareer - NSW Government
📍 New South Wales