We are seeking an organised and customer-focusedOperations Coordinator / Operations Support Officerto join our team based inMurarrie, Brisbane.
In this fast-paced role, you will be a key link between customers, drivers, and operational teams, helping to ensure services are delivered safely, efficiently, and to a high standard.As an Operations Coordinator, you'll play an key role in the day‐time running of our operation.
From managing customer enquiries and coordinating service requirements to supporting drivers and resolving issues, you'll help ensure a seamless experience for both customers and internal stakeholders.This role is ideal for someone who enjoys working in a dynamic environment, can manage competing priorities, and takes pride in delivering exceptional service and operational support.Key responsibilities includeProviding exceptional customer service via phone and emailResponding to customer and end‐customer enquiries in a timely mannerLiaising with drivers and operational teams to support service deliveryAssisting with job scheduling and operational coordinationMonitoring deliveries and collections to ensure service commitments are metCommunicating service updates, delays, and schedule changes to customersSupporting pricing, invoicing, and payment‐related enquiriesAssisting drivers with operational queries and day‐to‐day supportContributing to a safe, compliant, and efficient workplaceBuilding and maintaining strong relationships with customers and internal stakeholdersWhat You'll BringA strong customer service mindset with a commitment to delivering positive outcomesExcellent verbal and written communication skillsStrong organisational and time‐management skills, with the ability to manage multiple prioritiesConfidence using computer systems and Microsoft Office applicationsStrong problem‐solving skills and the ability to make sound decisions in a busy environmentA proactive and adaptable approach,



with a willingness to take ownership of tasksHigh attention to detail and a commitment to accuracyThe ability to work both independently and as part of a teamA genuine commitment to promoting and maintaining a safe workplaceAbout Team Global ExpressTeam Global Express (TGE) is an Australian‐owned transport and logistics business delivering to Australia and New Zealand.
We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by ****.
To learn more about our story, visit .
Why TGEWe care about our customers, our people, and our planet.
We are always innovating and improving our services.
We are driven by passion and purpose, and we never stop.What we offerCompetitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneWe celebrate difference.
We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.Our recruitment processApplying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in-person interview.
The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
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📌 Operations Coordinator (Brisbane)
🏢 Global Express
📍 Brisbane