Customer Service - International Freight ForwardingAbout S.A.L. Global Logistics: We are a proudly Australian, privately-owned, and well-established freight forwarder, dedicated to delivering comprehensive and personalised integrated forwarding solutions.
Tailored to meet the unique needs of each customer, our boutique services are delivered with utmost attention.
We are built on a culture that feels like family, grounded in our core values of connection, quality, reliability, and growth.The Role: We're in search of an experienced Customer Service Representative to fortify our team at our Eagle Farm office.
This full-time, permanent position offers an opportunity to contribute significantly under the guidance of our Customer Service Manager.
The ideal candidate will possess a rich background in International Freight Forwarding and a commitment to providing stellar customer service.Key Responsibilities:Efficiently manage and service a diverse client portfolioEnsure timely and regular communication with clients regarding shipment statuses and service updatesMaintain rates and prepare accurate, high-standard quotations to ensure client satisfaction and operational efficiencyCoordinate and oversee customers' orders & shipments across all origins and transport modesPrepare and maintain detailed client reports, ensuring all documentation is accurate and delivered in line with service agreementsProactively identify and resolve issues related to shipmentsFacilitate the onboarding of new customers and act as the primary point of contact for enquiries, feedback, and claims, ensuring prompt and accurate follow-upsParticipate in client visits and meetings,



fostering ongoing relationshipsStay informed on company products and services to meet customer needs effectivelyParticipate actively in our culture of feedback, sharing insights and ideas with peers, management, and the broader teamKey Skills and Experience:Proven experience in International Freight Forwarding, with 1-2 years in a similar Customer Service capacityStrong understanding of both sea freight and air freight operationsExcellent time management skills with the ability to prioritise tasks effectively under tight deadlinesProficiency in CargoWise One & Microsoft Excel is advantageousComprehensive understanding of Australian Customs and Quarantine proceduresExceptional communication skills, and interpersonal skills, with high attention to detailAbility to prioritise tasks and offer innovative ideas and solutionsStrong team player with a customer-centric approach, thriving in a dynamic environment and capable of working collaboratively with overseas agentsWhat We Offer:A market-competitive salary that reflects your experienceThe best benefits in the international freight forwarding industryModern Eagle Farm office with convenient on-site parkingFlexibility and hybrid working considerationA vibrant culture that champions excellent customer serviceA generous team bonus scheme reflecting the company's successWe actively promote work-life balance and offer benefits such as a paid day off on your birthday, an in-house paid parental leave policy and moreJoin Us: If you're driven to excel in this role and share our commitment to exceptional service, we would love to hear from you.
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📌 Customer Service - International Freight Forwarding (Brisbane)
🏢 Watts Next
📍 Brisbane