Customer Service Agent | BlueCare | Customer Service Centre, Caboolture
Rewarding employment opportunity, making a difference in your local community.
12 month fixed term full time position - Caboolture location.
Monday to Friday 8am to 5pm service hours
$***** p/h+12% Super+Not for profit salary packaging benefits+staff discounts
Make a meaningful difference with BlueCare
We're looking for a service driven and passionate Customer Service Agents to join our Customer Service Centre.
Are you someone who want to make the world a little better through small moments that leave big impacts.
To build meaningful relationships and make a difference in the lives of others.
An integral part of our big-hearted BlueCare team, as aCustomer Service Agentyou'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Let's make a meaningful difference, together.
Your part in the Blue Care team
Blue Care's Customer Service Centre is poised for an exciting future, with new telephony system, new functions and a focus on continuous improvement in place.




We currently have an opportunity available for a customer service driven agent to part of our inbound contact centre team.
As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly productive and consistent standard of service throughout the customer journey.
What a day in the role looks like:
Receive inbound calls from new and existing customers, stakeholders including and not limited to; General public, families, Social workers, general practitioners, hospitals, funding providers.
Proactively determine customer needs and assist customers to understand suitable care options and/or alternative options, where required.
Interpret and simplify potentially complex information to customers including eligibility, funding and entitlements.
Utilise the knowledge management system procedural guidance and knowledge
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