Seeking a Service Advisor / Parts Interpreter to join our team in Yarrawonga Toyota.
This is a full-time position that combines customer-facing service advisory responsibilities with technical parts interpretation expertise.
As Service Advisor / Parts Interpreter, you will be the crucial link between our customers, service technicians, and parts department, ensuring efficient service delivery and customer satisfaction.
This role is fundamental to maintaining our reputation for quality service and supporting the smooth operation of our automotive service facility.
Key responsibilities
Greeting customers and conducting initial consultations to understand their vehicle service requirements and concerns
Inspecting vehicles and liaising between customers and service technicians to diagnose issues accurately
Providing customers with clear explanations of required repairs and maintenance, including cost estimates and timeframes
Interpreting technical parts specifications and sourcing appropriate components for repairs and maintenance work
Managing the coordination between the service bay and parts department to ensure parts availability and timely service completion
Maintaining accurate service records and vehicle history documentation
Following up with customers post-service to ensure satisfaction and address any concerns
Supporting warranty claims and managing parts returns where necessary
Ensuring compliance with health, safety and environmental standards in the workplace
Contributing to a professional and customer-focused service environment
What we're looking for
Proven experience working as a Service Advisor, Service Consultant or similar customer-facing automotive service role
Strong knowledge of automotive parts, components and systems relevant to common vehicle servicing and repairs
Demonstrated ability to interpret technical drawings, parts diagrams and vehicle service manuals




Excellent communication skills with the ability to explain technical information to customers in clear, non-technical language
Strong organisational and time-management abilities with capability to manage multiple customer enquiries simultaneously
Proficiency with automotive service management software and computer systems
A valid driver's licence and ability to drive vehicles for short distances where required
Professional appearance and manner with outstanding customer service orientation
Problem-solving mindset with attention to detail and accuracy
Flexibility and willingness to support the broader service team as needed
Relevant qualifications or certifications in automotive servicing, parts interpretation or customer service are advantageous
What we offer
At Lucrum Automotive Group, we are committed to creating a supportive and rewarding workplace for our team members.
We offer competitive remuneration packages, ongoing professional development opportunities, and a collaborative team environment where your contributions are valued.
We provide a safe and up-to-date working environment with access to the latest automotive service equipment and technology.
We encourage a work culture that prioritises work-life balance and supports the wellbeing of our employees.
Additional benefits may include staff discounts on servicing and parts, structured training programs, and transparent career progression pathways within the automotive industry.
About us
Lucrum Automotive Group is a respected automotive service provider committed to delivering high-quality vehicle servicing, maintenance and repairs to the Yarrawonga community and surrounding regions.
We pride ourselves on our technical expertise, customer-focused service, and professional team.
With a focus on building lasting relationships with our customers, we provide comprehensive automotive solutions utilising modern diagnostic equipment and industry best practices.
Our team is dedicated to maintaining the highest standards of professionalism and service excellence, and we are proud to be a trusted name in automotive care.
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📌 Service Advisor / Parts Interpreter (Victoria)
🏢 Lucrum Automotive Group
📍 Victoria