Help Customers Get the Most from Industry-Leading Positioning & Automation Technology
At Aptella, we deliver intelligent positioning, automation, machine control, and geospatial technology solutions that improve productivity, safety, and performance across construction, mining, surveying, and infrastructure industries.
We are seeking a customer-focused and technically minded Support Services Technician to join our team, helping customers maximise the value of their technology through expert support, training, and technical guidance.
Support Services Technician
Help Customers Get the Most from Industry-Leading Positioning & Automation Technology
At Aptella, we deliver intelligent positioning, automation, machine control, and geospatial technology solutions that improve productivity, safety, and performance across construction, mining, surveying, and infrastructure industries.
We are seeking a customer-focused and technically minded Support Services Technician to join our team, helping customers maximise the value of their technology through expert support, training, and technical guidance.
The Role
This is a dynamic customer support role where you'll become a trusted technical expert for customers using Aptella's industry-leading solutions.
Working closely with customers, field teams, and technical specialists, you'll provide remote, phone-based, and onsite support across a range of technologies including machine control, positioning, geospatial, and automation solutions.
No two days are the same.
One day you could be troubleshooting a technical issue, the next delivering customer training, supporting a major infrastructure project, or helping implement a new technology solution.




Key responsibilities include:
Provide technical support and troubleshooting across Aptella's technology portfolio
Diagnose and resolve customer issues via phone, email, remote access, and onsite support
Deliver customer training on machine control, geospatial, and positioning solutions
Manage support cases and ensure customers receive timely and effective assistance
Assist customers with technology adoption, workflows, and best-practice recommendations
Support site installations, infrastructure setup, commissioning, and system configuration activities when required
Document technical issues and provide feedback to product and engineering teams
Build strong customer relationships through skilled, responsive, and solution-focused service
Assist with testing, evaluation, and continuous improvement of new and existing products
Support industry events, customer demonstrations, and technology showcases
About You
You are a natural problem solver who enjoys helping customers, learning new technologies, and delivering outstanding service.
You bring:
Experience in a technical support, customer service, field service, or troubleshooting environment
Strong communication and relationship-building skills
Excellent problem-solving and analytical thinking capability




Robust organisational skills and attention to detail
Confidence working independently and managing competing priorities
Experience using CRM, service management, or enterprise software systems
A proactive, customer-focused mindset and willingness to learn
Experience with surveying, machine control, geospatial technology, positioning systems, auto electrical systems, engineering, construction technology, or related industries will be highly regarded.
Why Join Aptella?
Join a growing and innovation-led business working with some of the most advanced positioning and automation technologies available today.
What You'll Get
Flare discounts and wellbeing benefits
Discounted gym memberships and health insurance
Career development and technical training opportunities
Exposure to industry-leading technology and global innovation partners
Flexible working arrangements
Supportive and high-performing team culture
Opportunities to work with customers across construction, mining, surveying, and infrastructure industries
The Opportunity
This is an exciting opportunity to build your technical career with an industry-leading technology business.
You'll become a trusted advisor to customers, develop expertise across a broad range of innovative technologies, and play a key role in helping organisations improve productivity, safety, and project outcomes.
If you enjoy solving problems, working with technology, and delivering exceptional customer experiences, we'd love to hear from you.
Local applicants only
No recruitment agencies please
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📌 Support Services Technician (Brisbane)
🏢 Aptella
📍 Brisbane