Customer Experience & Settlements CoordinatorOur ClientOperating for over 30 years our client came from humble beginnings and is now a thriving multi-divisional business comprising a development, construction and Real Estate arm to their offering.
With over 780 apartments currently available for sale, and an incredibly strong pipeline in final negotiation and DA stage, their growth has created an exciting, long-term opportunity for someone to join their team.The RoleWe are seeking an exceptional Customer Experience & Settlements Coordinator to join our client's development team during a pivotal stage of one of their residential projects.
Construction progress has been impacted by unforeseen delays, resulting in an extension to the anticipated completion timeframe.
This role is critical to maintaining buyer confidence, supporting purchasers through the process, managing expectations professionally, and ensuring robust customer relationships are preserved through to settlement.This is not a traditional administration role.
We are looking for someone who genuinely enjoys working with people, can navigate difficult conversations with empathy and confidence,



and can help turn uncertainty into trust.Act as the primary point of contact & relationship manager for purchasersProactively contact buyers and maintain regular communicationExplain project progress updates and reasons for construction delaysAssist purchasers with Deeds of Extension and associated documentationCoordinate purchaser meetings and project update sessionsManage Eventbrite bookings and scheduling for buyer information events and site visitsWelcome purchasers onsite and help provide confidence, transparency and reassuranceCreate and manage purchaser communication channels, including WhatsApp groups and community updatesHandle objections, concerns and emotionally charged conversations professionallyAssist with pre-settlement, settlement and post-settlement customer service activitiesAbout YouYou are a natural relationship builder who remains calm under pressure and genuinely enjoys helping people through important life decisions.
Ideally, you will come from a similar role in property development, real estate, customer success or settlements.
You will bring:Outstanding communication and interpersonal skillsHigh emotional intelligence and strong listening skillsThe ability to build trust quickly and maintain positive relationshipsExperience managing difficult conversations and resolving customer concernsStrong organisational and follow-up skillsWhy You Want To Work HerePlay a genuinely important role during a critical stage of a major developmentWork directly alongside an experienced developer and leadership teamFlexible work hours 10am - 6pm, or 11am - 7pmJoin a growing business with future opportunities beyond this project
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📌 Customer Experience & Settlements Coordinator (New South Wales)
🏢 Sharon Bennie
📍 New South Wales