Your Front Row to FortitudeThe Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music.
We're not a retreat from the city.
We're an immersion in it.As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.We're looking for a Duty Manager who brings the same quiet confidence we ask of our brand: composed under pressure, warm without trying too hard, and genuinely invested in turning a stay into a memory.The RoleAs Duty Manager, you're the steady hand on shift — leading front office operations, setting the tone for elevated service delivery, and making sure every guest who walks through our doors feels the difference between a hotel and this hotel.
You'll lead a team that mirrors our own values: people who show up, solve problems, and bring positivity to every interaction.You'll work closely with the Operations Manager to balance resourcing and efficiency with the one thing we never compromise on — service that feels personal, considered, and effortless.What You'll BringPrevious hotel experience,



with a minimum of 2 years in a Front Office supervisory or managerial roleStrong communication, negotiation and problem-resolution skills — the ability to read a room and respond with judgement, not just processConfidence with hotel systems, including OPERAAvailability across a rotating 7-day roster, including early mornings, nights, weekends and public holidaysA cooperative approach to handovers and cross-department supportComposure in a crisis — you're comfortable stepping up as the hotel's first responder in an emergencyCurrent First Aid/CPR certificationResponsible Service of Alcohol (RSA) CertificateOpen Manual driver's licence, without restrictionUnlimited work rights in AustraliaOur CultureDeliver excellence through serviceCommunicate honestly and transparentlyConsider people, community and planetHave each other's backs and respect differencesShow up and bring positivityTake accountability and own our mistakesBring an entrepreneurial mindset — we're here to push past old-school hospitality normWhy The AlvaA genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the normThe Global IHG Employee Room Benefit, One Pass, and Friends & Family ProgramSales incentives and recognition schemesEnhanced IHG Parental Leave and Birthday LeaveCareer development, mentoring and community support opportunitiesTeam events and a vibrant, energised working culture
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📌 Duty Manager (Brisbane)
🏢 The Alva Hotel
📍 Brisbane