Join a major Australian organisation delivering one of its most strategic ServiceNow transformation programs.
This is not a delivery consultancy role.
You'll become the internal technical authority, shaping architecture, governing design decisions and ensuring a scalable, supportable ServiceNow platform across a complex enterprise environment.
Working alongside architecture, engineering, digital and integration teams, you'll provide technical leadership across Customer Service Management (CSM), enterprise integrations and platform governance while partnering closely with implementation vendors.
What you'll be doing
Lead technical architecture across a large-scale ServiceNow platformOwn solution design, architecture reviews and technical governanceDefine guardrails around out-of-the-box capability, configuration and customisationReview vendor designs to ensure scalability, security and long-term maintainabilityDesign and govern complex integrations between ServiceNow and enterprise platformsPartner with architecture, digital and engineering teams to deliver enterprise-grade solutionsDrive platform standards, best practice and technical quality across the ServiceNow estate
Join a major Australian organisation delivering one of its most strategic ServiceNow transformation programs.
This is not a delivery consultancy role.
You'll become the internal technical authority, shaping architecture, governing design decisions and ensuring a scalable, supportable ServiceNow platform across a complex enterprise environment.
Working alongside architecture, engineering, digital and integration teams,



you'll provide technical leadership across Customer Service Management (CSM), enterprise integrations and platform governance while partnering closely with implementation vendors.
What you'll be doing
Lead technical architecture across a large-scale ServiceNow platformOwn solution design, architecture reviews and technical governanceDefine guardrails around out-of-the-box capability, configuration and customisationReview vendor designs to ensure scalability, security and long-term maintainabilityDesign and govern complex integrations between ServiceNow and enterprise platformsPartner with architecture, digital and engineering teams to deliver enterprise-grade solutionsDrive platform standards, best practice and technical quality across the ServiceNow estate
We're looking for someone with experience in
ServiceNow Technical or Solution ArchitectureCustomer Service Management (CSM)Enterprise-scale ServiceNow implementationsComplex API and integration architectureREST APIs and IntegrationHubArchitecture governance and design authorityVendor and systems integrator managementStrong stakeholder engagement across both business and technology
Highly regarded
Experience integrating ServiceNow into Azure-based enterprise environmentsServiceNow CTA or multiple CIS certificationsExperience working within highly regulated enterprise environments such as Financial Services, Government or Utilities
What's on offer
Permanent opportunityCirca $200k base + superSydney/Melbourne basedI>Hybrid working
Prospect to influence enterprise architecture rather than simply deliver projectsconHigh-profile transformation program with significant executive visibility
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📌 Servicenow Technical Architect (New South Wales)
🏢 Lanson Partners
📍 New South Wales