Wilson Security is the leading provider in the provision of security services across Australia and New Zealand.
Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.
We are committed to becoming Australasia's leading provider of integrated Security Solutions.
Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.Join Australia's leading security provider and make a real impact on public transport safety across Sydney.ABOUT THE ROLE:Authorised Officers operating within the Sydney Bus networkVarious locations across SydneyPermanent Full-Time positions above Award rolesMonday to Friday day shift with the possibility of overtimes during holiday periods and/or special eventsWorking across Sydney Bus NetworkAbove award conditionsFull comprehensive training & equipment providedMake a real difference on Sydney's public transport network by promoting fare compliance and issue cautions/fines as an Authorised officerWilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network.
These roles are critical to maintaining safety, compliance and positive customer experience across public transport services.Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations.
Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.KEY RESPONSIBILITIES:Operate as an Authorised Officer within the Sydney bus network performing fare compliance and enforcement activitiesPromote a protected, secure, and respectful public transport environmentEngage with passengers in a professional,



non-judgemental and empathetic mannerObserve and assess passenger behaviour to identify safety or compliance risksRespond to incidents calmly, confidently and in line with transport policiesApply strong conflict resolution and de-escalation techniquesProvide high quality customer service while enforcing transport regulationsWork collaboratively with drivers, transport staff, and emergency servicesComplete accurate incident and daily reportingMaintain exceptional standards of personal presentation, conduct and professionalismComply with all organisational, safety and transport authority proceduresABOUT YOU:Experience in security, compliance, enforcement or transport rolesStrong communication skills with the ability to explain regulations clearly and confidentlyProven ability to manage confrontational and non-compliant behaviourHigh situational awareness and sound judgement under pressureComfortable working on moving vehicles without motion sicknessMANDATORY REQUIREMENTS:Current NSW Security licenceValid First Aid and CPRWorking with Children CheckFull, unlimited right-to-work in AustraliaWilson Security is an employer of choice, engaging with our people both online and in person.
We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.
Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building.
In ****, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples.Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
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📌 Authorised Officers (New South Wales)
🏢 Wilson Security
📍 New South Wales