Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW.
We are an independent not-for-profit organisation, with the aim to advance lifelong sexual and reproductive health and rights.
We offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.
Family Planning Australia is a pro-choice organisationAll staff must fully support theFPA - Values
Access to salary packaging ($15,900pa) plus meal/entertainment ($2,650pa) increasing your fortnightly take home pay
Modern offices and clinical facilities
Access to paid leave entitlements includingannual leave, personal/careers leave, parental leave, study leave
Learning and Development opportunities
About you
We are seeking the right candidate who is more than just a point of contact, but is the enthusiastic, calm and empathetic person of our client experience.
With a proactive mindset and an eye for detail, you possess the ability to manage competing priorities without compromising on the quality of service.
You are a natural communicator, with the ability to build rapport quickly while working with with a diverse range of people.
Ideally you are someone who thrives in a collaborative team environment and is committed to continuous improvement and growth.
About the role
Permanent parttime (1 day per week)
Friday | 8:30am - 5:00pm
The Client Services Officer plays an important role in supporting the operation of Family Planning Australia (FPA) clinics.
This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre.
The position is part of a multidisciplinary team.
Selection Criteria
Essential (including qualifications)




Relevant certificate level qualifications in business administration or similar
Minimum 2 years previous experience in an administration, reception or call centre role
High level computer skills including word processing, spreadsheets and data entry
High level interpersonal and communication skills
Proven ability to handle high volume of telephone calls
Demonstrated ability to work effectively as part of a multidisciplinary team
Exceptional customer service skills
Ability to manage competing demands and prioritise appropriately
Must have Australian working rights
Desirable
Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
Previous experience in basic financial systems
Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQ people and/or culturally and linguistically diverse people
Other requirements
A Criminal Record Check and Working with Children Check are required prior to commencement
Immunisation / vaccination requirements apply
FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.
Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW.
We are an independent not-for-profit organisation, with the aim to advance lifelong sexual and reproductive health and rights.




We offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.
Family Planning Australia is a pro-choice organisationAll staff must fully support theFPA - Values
Benefits
Access to salary packaging ($15,900pa) plus meal/entertainment ($2,650pa) increasing your fortnightly take home pay
Modern offices and clinical facilities
Access to paid leave entitlements includingannual leave, personal/careers leave, parental leave, study leave
Learning and Development opportunities
About you
We are seeking the right candidate who is more than just a point of contact, but is the enthusiastic, calm and empathetic person of our client experience.
With a proactive mindset and an eye for detail, you possess the ability to manage competing priorities without compromising on the quality of service.
You are a natural communicator, with the ability to build rapport quickly while working with with a diverse range of people.
Ideally you are someone who thrives in a collaborative team environment and is committed to continuous improvement and growth.
About the role
Permanent parttime (1 day per week)
Friday | 8:30am - 5:00pm
The Client Services Officer plays an key role in supporting the operation of Family Planning Australia (FPA) clinics.
This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre.
The position is part of a multidisciplinary team.
FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.
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📌 Client Services Officer (New South Wales)
🏢 Family Planning NSW
📍 New South Wales