Customer Service and Project Planning Coordinator
Genneral Staircase is a leading construction company specialising in the design, manufacture and installation of high-quality staircases and related architectural solutions.
With a reputation for excellence and attention to detail, we partner with developers, architects and homeowners to deliver innovative staircase solutions that combine functionality with aesthetic appeal.
Our team is committed to delivering exceptional service and maintaining the highest standards of craftsmanship across every project we undertake.
About the role
We are seeking a Customer Service and Project Planning Coordinator to join our dynamic team at our Wetherill Park, NSW location.
This is a full-time position that plays a crucial role in bridging communication between our clients and our project teams.
As Customer Service and Project Planning Coordinator, you will be responsible for ensuring seamless project delivery from initial customer enquiry through to installation completion.
This role is integral to maintaining our reputation for reliable service and on-time project delivery, whilst ensuring customer satisfaction remains at the forefront of everything we do.
What you'll be doing
Managing customer enquiries and providing timely, skilled responses regarding project specifications, timelines and pricing
Coordinating project schedules and ensuring all stakeholders are informed of key milestones, deadlines and any potential delays
Liaising between customers, design teams, manufacturing and installation crews to ensure accurate communication and project alignment
Maintaining detailed project documentation, including drawings, specifications, purchase orders and delivery schedules
Monitoring project progress and identifying any scheduling conflicts or resource constraints that may impact delivery
Preparing project reports and updates for internal management and external clients




Processing customer orders and ensuring all required information is captured accurately before handover to production
Supporting the resolution of customer queries and concerns in a professional and timely manner
Assisting with administrative duties including invoicing coordination, filing and database management
Contributing to continuous improvement of planning and scheduling processes within the organisation
What we're looking for
Proven experience in a customer service or project coordination role, ideally within the construction or manufacturing industry
Strong organisational and time management skills with the ability to manage multiple projects simultaneously
Excellent written and verbal communication skills with the ability to interact professionally with clients, contractors and internal teams
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with project planning software or scheduling tools
Attention to detail with the ability to accurately maintain project documentation and records
Problem-solving abilities and a proactive approach to identifying and resolving scheduling conflicts
Understanding of construction or manufacturing processes and terminology
Customer-focused mindset with a commitment to delivering exceptional service
Ability to work independently and as part of a collaborative team
A current driver's licence is desirable for occasional site visits
What we offer
We are committed to creating a supportive and rewarding workplace where our team members can thrive.
We offer competitive remuneration, a positive team environment and opportunities to develop your skills within the construction industry.
We believe in promoting work‐life balance and providing our employees with the flexibility and support they need to perform at their best.
As part of Genneral Staircase, you will have the prospect to work on diverse, high-quality projects and contribute to the success of a respected organisation within the construction sector.
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📌 Customer Service And Project Planning Coordinator (New South Wales)
🏢 Genneral Staircase
📍 New South Wales