Permanent Full Time and Part Time Salary: $*****/hr + Super + Salary PackagingLocation: Brookvale, NSWMake a meaningful difference to the lives of Australians in need.Life at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.Case Manager – Key ResponsibilitiesDeliver comprehensive, person‐centred case management for individuals experiencing homelessness or at risk of homelessness with complex needs.Undertake client assessments, develop holistic case plans and review progress towards agreed goals.Coordinate referrals and connect clients with appropriate internal and external support services.Provide evidence‐based interventions that promote independence, wellbeing and positive outcomes.Support clients through transitions, helping them develop the skills and confidence to self‐manage and access ongoing supports.Build strong partnerships with community organisations, government agencies and service providers to enhance client outcomes.Facilitate group programs, education sessions or outreach activities where required.Maintain accurate case notes, client records and reporting in line with organisational and funding requirements.Contribute to continuous improvement initiatives while supporting a collaborative and inclusive team environment.Provide mentoring and guidance to colleagues where appropriate.Qualifications and ExperienceRelevant tertiary qualifications in Social Work, Community Services, Human Services or a related discipline,



or equivalent experience.Experience providing case management to people with complex needs within the community services, housing, homelessness, mental health or related sectors.Strong assessment, planning and case coordination skills.A sound understanding of strengths‐based, trauma‐informed and person‐centred practice.Excellent communication, relationship‐building and stakeholder engagement skills.The ability to manage competing priorities while maintaining high‐quality documentation and reporting.A commitment to empowering people to achieve sustainable outcomes.Pre‐Employment RequirementsNational police history check, qualifications and referee checks, and a clearance to work with children/vulnerable people.BenefitsNot‐for‐profit salary packaging, reducing your tax.Free external, confidential counselling and access to chaplaincy support.Volunteering opportunities.Extra leave available including an additional public holiday, an additional annual leave day on your work anniversary and the chance to purchase further annual leave.Commitment to Diversity and InclusionOur culture is innovative and inclusive.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We aim to create a diverse and inclusive working environment and actively support and encourage people of all backgrounds, including gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at .
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📌 Case Manager (New South Wales)
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📍 New South Wales