Vanta is on the lookout for an Account Manager to enhance and nurture relationships with our existing clientele throughout the Asia-Pacific region.
This position is pivotal in ensuring customer satisfaction and facilitating revenue growth through effective account management strategies.
As a key liaison for post-sale interactions, you will engage in discussions surrounding renewals and upselling opportunities, making your role crucial to our overall success.
Key facts
Location: Sydney, Australia
Engagement: Full-Time
Compensation: Competitive salary aligned with industry standards, along with equity options
Workplace: Hybrid model (three days in the office each week)
What you'll do
Establish and cultivate robust relationships with designated customer accounts, acting as a reliable advisor throughout the partnership.
Gain comprehensive knowledge of Vanta's current and upcoming product lines to provide informed guidance to customers.
Work closely with Customer Success Managers to monitor customer health and ensure seamless communication across all channels.
Formulate strategic account plans aimed at identifying and capitalizing on growth opportunities within the existing customer portfolio.
Oversee the entire sales process for both expansion and renewal opportunities, which includes negotiations and utilizing internal resources effectively.
Maintain accurate forecasts for monthly expansions and churn rates, ensuring a well-organized Customer Relationship Management (CRM) system (Salesforce).
Prioritize customer needs by delivering consultative solutions that align with their security and compliance objectives.
Analyze customer feedback and market trends to refine account strategies and enhance service delivery.
Collaborate with marketing and product teams to relay customer insights that can inform product development and promotional strategies.
Prepare and present regular reports on account performance,



growth opportunities, and customer satisfaction metrics to senior management.
Engage in continuous learning and application of new technologies, including AI, to enhance operational efficiency and customer impact.
Requirements
A minimum of 5 years of experience in Account Management, full-cycle sales, or related fields.
Proven track record of identifying and driving expansion opportunities within an existing customer base.
Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly to diverse audiences.
Highly driven individual with a proactive approach and the ability to adapt to changing circumstances.
Strong collaborative skills, enabling effective work with various teams such as Customer Success, Marketing, Enablement, and Support.
Eagerness to learn and responsibly implement AI tools to boost productivity and effectiveness.
Nice to have
Previous experience in the security and compliance sector would be advantageous.
Familiarity with project management tools and methodologies.
Experience working in a fast-paced startup environment.
Skills & tools
Proficiency in Salesforce (SFDC) for CRM management and sales tracking.
Familiarity with data analysis tools to interpret customer data and trends.
Robust organizational skills to manage multiple accounts and projects simultaneously.
Practical notes
Vanta offers a comprehensive benefits package, including a healthcare stipend, 16 weeks of paid parental leave, a health and wellness stipend, and stipends for remote workspace, internet, and cellphone expenses.
Employees enjoy 20 days of annual leave along with 9 company-paid holidays.
Vanta has a global presence with offices located in San Francisco, New York City, London, Dublin, Tel Aviv, and Sydney.
This position requires a hybrid work arrangement, necessitating three days per week in the Sydney office to foster collaboration and team synergy.
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📌 Account Manager, Growth Stage (New South Wales)
🏢 Vanta
📍 New South Wales