Hotel Service Supervisor – K'gari Beach Resort, K'gari (Fraser Island)About the RoleWe are looking for an exceptional Hotel Service Supervisor who enjoys working and living in an island resort setting leading a dynamic team and ensuring customer excellence.The position is located at K'gari Beach Resort on beautiful K'gari (Fraser Island).
K'gari Beach Resort is part of the KBRV Resort Operations Pty Ltd, and a subsidiary of Kelsian Group Limited.Our ideal applicant is ready for their next adventure and are available now to join the team!
This a full-time permanent position where you'll live and work in paradise...The base salary for this role is between $75,000 to $85,000.The job entails:Responsible for the coordination and supervision of the day-to-day functioning of the Front Office reception team, Housekeeping team and resort reservations.Oversee guests' services including customer requests, customer satisfaction, bookings, activities, and manage complaints and escalations through to a positive resolution.Collaborate and Influence other Department Managers to ensure coordination across departmentsAssisting with managing employee activities including but not limited to attendance, leave, records, rosters ad timesheets.Lead the communication, engagement and culture across teams.Promote and ensure alignment to workplace health and safety regulationsSupervise team operations, identifying opportunities for improvement and changesAddress and manage employee concerns and resolve workplace issuesOther supervisory duties across the resort and all areas as requested by Senior Managers.Your Skills,



Qualifications & ExperienceYou will have:Must have at least a relevant Diploma or higherAt least one-year proven experience in a frontline service leadership roleEvidence of supervisory qualification or certifications and traineeshipProven experience working within an Island hotel / resort environmentGood leadership skills to drive high performance, culture and meet goalsAbility to lead and influence, and work in fast paced environment in order to adapt and establish work requirements and assign dutiesValid Queensland RSA certificate with wine and cocktail knowledgeBe willing to perform other hotel and supervisory duties as directedProven experience working within an island hotel/resort environment is an advantageBenefits -conditions apply$**** Annual SeaLink Employee Travel AllowanceAffordable Living Expenses (includes 3 staff meals daily, free Wi-Fi & airconditioned accommodation)25% off resort dining, retail and spaFree Island 4WD bus toursFree ferry transfers to-and-from the islandAccess to the Sandbar pool, staff gym, tennis courtsAccess to Employee Training ProgramsEmployee Award ProgramsAbout UsK'gariis aWorld Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km.
With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in,



including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.SeaLink K'gari is part of SeaLink Marine & Tourism,one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.SeaLink Marine and Tourism is part of the Kelsian Group- Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.Applicants for this position will be required to consent to a criminal record check.
Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
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📌 Hotel Service Supervisor (Hervey Bay)
🏢 Kelsian Group
📍 Hervey Bay