TFS is the Australia arm of Compagnie Financière Tradition - one of the world's largest interdealer brokers, listed on the Swiss stock exchange and operating in more than 30 countries.
Our Sydney CBD office runs a lively trading floor where brokers work the phones to facilitate the operations of global markets.
When something on the floor breaks - a turret, market-data feed, application or a PC - there is a broker on the other side of it with a client on the line.
This is a demanding yet rewarding role that sits inside that reality.
About the role
You will be the on-floor IT operations engineer for our Sydney dealing room.
Your day-to-day covers the PC, laptops, M365 environment and application and tools used, the LAN the floor runs on, and critically the voice dealing platform that the brokers trade over.
If a broker's turret goes silent, you go to the desk.
If a switch port drops, you fix it.
If a recent starter needs to be live at 8am Monday and you are being told about it on Friday morning, they will be.
You will work in-sync with the IT Operations manager in Sydney and alongside our regional IT teams on changes, releases and projects.
This role gives you an opportunity to use a broader tech stack than a typical corporate IT role - covering LAN switching, SIP and voice, endpoint management, identity, cloud, trading applications and more.
No prior voice-dealing experience is required.
If you have it, great.
If you are curious to learn it, this role will take you somewhere very few graduate-level IT roles can.
What you'll do
Administer and support the voice dealing platform: configuration, moves/adds/changes, incident resolution, working with vendors and our regional voice team, covering offices in Sydney, Brisbane, Auckland, Wellington and remote/hybrid workers.
Keep the trading floors operational: turrets, headsets, workstations, monitors, market-data feeds, dealing applications, and the LAN / SIP infrastructure they depend on.




Collaborate with regional IT teams on changes, releases and small projects across LAN, endpoint, cloud and identity.
Own end-user support for M365, Windows and mobile devices: provisioning, imaging, onboarding new starters, asset and lifecycle management.
Log, triage and resolve incidents and requests: from our ITSM service desk tool- promptly log, resolve and elevate incidents and requests.
Maintain accurate inventory of hardware, software, licenses and vendors.
What we're looking for
Required
Self-starter mindset.
You are comfortable working without a defined runbook.
You figure it out first and ask for help second.
You do not wait for permission to solve the obvious problem.
Direct, plain-English communicator.
You can talk to a broker mid-trade without waffle and can write a KB article a non-technical user can follow.
You stay calm when the person in front of you is not.
Service mindset, no ego.
You will happily walk over to a desk rather than reply to a ticket.
You do not consider basic support beneath you and you do not cut corners.
Solid PC support and troubleshooting across Windows, Microsoft 365 and common business applications.
Working knowledge of LAN and Wi-Fi fundamentals.
VLANs, DHCP, DNS, basic switch configuration.
Familiarity with IT service management workflows (incidents, requests, changes) and ticketing tools.
1–2 years of experience in IT support or IT operations, or a recent IT / Computer Science graduate with genuine hands-on experience (internships, lab projects, home lab, certifications).




Demonstrable technical expertise.
A tertiary qualification in IT, Computer Science, engineering or a technical diploma, vendor certifications (CompTIA, Microsoft, Cisco, cloud fundamentals), or a self-taught/home-lab track.
Technology is binary - systems either work or they do not.
We weigh what you can demonstrate and do more heavily than what your paperwork says.
Tertiary qualification in IT, Computer Science or a related discipline, or an equivalent technical diploma / vendor-fundamentals certifications (e.g., CompTIA A+/Network+, or comparable entry-level cloud or networking certs).
Fully on-site in our Sydney CBD office.
Occasional out-of-hours work for changes and critical incidents, with time-in-lieu per policy
Advantageous (not required)
Any exposure to SIP-based telephony, voice dealing platforms, or enterprise UC / contact-centre systems.
Experience with enterprise identity / directory services (Entra ID, Active Directory) and endpoint-management tooling (Intune, Endpoint Central or similar).
Exposure to cloud platforms (Azure, AWS or GCP).
Prior experience in financial services, trading floors, or any 24/5 or 24/7 operational environment.
This role is not for you if...
You want to work from home, or want a role that becomes hybrid over time.
You prefer a queue of well-defined tickets with a documented SOP for each one.
Most of what breaks on a trading floor is not in a manual.
You are uncomfortable being interrupted, being wrong in front of someone, or being asked to explain what you are doing while you are doing it.
You want to be told what to learn next, rather than deciding for yourself.
You are looking for a helpdesk seat to sit in for six months before moving on.
Not wanting to build their technology career to drive infra and operations to new levels of reliability, efficiency and excellence.
#J-*****-Ljbffr

📌 Junior It Operations Engineer (New South Wales)
🏢 TFS
📍 New South Wales