We have an exciting opportunity for a Gaming Supervisor to join the team at The Grand Hotel in Frankston on a Casual basis.This is a hands‐on leadership role where you'll take ownership of the gaming floor, TAB, and bar operations during your shift.
You'll support and guide the team to deliver seamless service, ensure compliance standards are met, and create a protected, welcoming and enjoyable environment for every guest who walks through the door.The Grand Hotel is located in Frankston, the gateway to the Mornington Peninsula.Featuring a family friendly bistro, great service and a relaxed atmosphere, making it the perfect dining experience for all to enjoy.About UsPegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 16 pubs, clubs and hospitality venues across Victoria.
Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.What You'll Be DoingLead and supervise team members across gaming, TAB, sports bar and lounge areas during shiftDeliver and role‐model exceptional customer service across all front‐of‐house areasOversee daily venue operations including opening and closing procedures for gaming and bar areasEnsure all gaming, wagering, cash handling and venue compliance requirements are met at all timesManage and resolve customer complaints promptly and professionally, escalating where requiredCoordinate staff allocation,



breaks and shift tasking to ensure smooth service deliveryProvide on‐shift coaching, training and support to team members to maintain service standardsPlease NoteCandidate must be available for nights (graveyards) and weekend.What We're Looking ForPrevious supervisory experience in gaming or hospitality environmentsStrong leadership skills with the ability to motivate and guide a teamExcellent communication and interpersonal skillsAbility to remain calm, professional and decisive under pressureSolid understanding of gaming operations and compliance requirementsResponsible Service of Alcohol (RSA) CertificateResponsible Service of Gambling (RSG) CertificatesCurrent Gaming LicenceTAB Compliance CertificateFood Safely and Food Allergen certification, or willingness to obtainA Role That Keeps You MovingThis is a quick‐paced, hands‐on hospitality leadership role.
It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.Why Join PLG?
Competitive hourly ratesFlexible shifts that work around your life – whether you're studying, balancing other work, or need time for personal commitmentsOn‐the‐job training and opportunities to build your skillsA supportive team environment that values connection and wellbeingPegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.
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📌 Gaming Supervisor (Victoria)
🏢 Pegasus Leisure Group
📍 Victoria