Internal Customer Service & AdministrationSteeline Hunter is a locally owned and operated roof manufacturing company based in Thornton, NSW for over 19 years.
We specialize in providing high-quality roofing materials and solutions to our valued customers.
With a strong commitment to excellence and customer satisfaction, we pride ourselves on being a trusted name in the industry.Reporting to the Customer Service Manager, the Internal Customer Service Role is one of the most vital roles in our business, directing and managing phone, email, and walk-in customer enquiries, supporting order entry, order checking, quoting, follow up calls and other enquiries.Our goal is to deliver the highest quality of customer service and build upon our customer base at a rate set by management.
Our experienced and motivated employees are dedicated to delivering the highest standard of customer service in the industry.
Their commitment assures our ongoing success.
Hard work, collaboration, the desire to learn, flexibility to put in the time and a willingness to go above and beyond will play a vital part in the success of your role.Customer Service & AdministrationSteeline Hunter is a locally owned and operated roof manufacturing company based in Thornton, NSW for over 19 years.
We specialize in providing high-quality roofing materials and solutions to our valued customers.
With a strong commitment to excellence and customer satisfaction, we pride ourselves on being a trusted name in the industry.Reporting to the Customer Service Manager, the Internal Customer Service Role is one of the most vital roles in our business, directing and managing phone, email, and walk-in customer enquiries, supporting order entry, order checking, quoting, follow up calls and other enquiries.Our goal is to deliver the highest quality of customer service and build upon our customer base at a rate set by management.




Our experienced and motivated employees are dedicated to delivering the highest standard of customer service in the industry.
Their commitment assures our ongoing success.
Hard work, collaboration, the desire to learn, flexibility to put in the time and a willingness to go above and beyond will play a vital part in the success of your role.The RoleBeing the first point of contact for phone calls, email's, and showroom walk-ins.Ensuring all enquiries are answered correctly and directed to the correct department.Updating and maintaining accurate customer data in the CRM system.Assisting the Sales team to convert quoting enquiries into sales.Supporting the Sales and Manufacturing teams to ensure production and delivery timelines quoted are managed correctly and adhered to.Ensuring that allcustomer feedback is tracked including recording feedback, implementing actions, and ensuring follow up in accordance with administrative policies and proceduresManaging customer pipeline to ensure the highest possible customer retention.Skill & ExperienceMust possess exemplary interpersonal skills, being able to interact with Customers,Staff and Management throughout the businessin a prompt and professional manner.Excellent communication skills, both written & oralThe ability to type accurately, edit, and work in a high-volume data processing workplace.Willingness to continually develop sales skills and relevant product knowledgeExceptional personal presentationProficient in the use of Microsoft OfficeDedicated to providing high standards of workAdditional RequirementsPerforms a variety of general and specific office functionsWill be required to move around the office and factory to fulfil obligations to customers and management as necessary, handling product and materialAdditional responsibilities as requested by the GM/Customer Service Manager of Steeline Hunter
#J-*****-Ljbffr

📌 Internal Customer Service & Administration (New South Wales)
🏢 Steeline Hunter
📍 New South Wales