Join a growing ServiceNow Elite partner, get trained and deliver scalable solutions & drive platform excellence across multi-client environments.
#4 Best Place to work in Australia.
Hybrid flexible work.
Work across multiple customers environments, SNOW instances and various modules.
Training provided, certifications paid for.
Learn & Grow!
Who you'll be working with
At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day.
We're an Australian-owned ICT managed service provider with teams across Australia and Recent Zealand, supporting enterprise and government customers through secure, scalable technology solutions.
What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.
We're committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life's changing seasons.
We live by the AC3 way - Work Wise, Work Humble, and Work Honest.
About the role
The ServiceNow Administrator sits within the ServiceNow Modern Run Team and works closely with other teams to convert customer needs into functional solutions.
In this role you will:
Build, test, maintain, and enhance ServiceNow solutions
Support internal and external customers with technical guidance
Manage technical backlogs and deliver enhancements
Ensure consistently high service levels
AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply.
What you'll do




Develop a deep understanding of both internal and external customers
Maintain excellent service levels andresponsiveness
Ensure frequent and clear communication for all requests and incidents
Act as a "ServiceNow evangelist" raising awareness of the platform capabilities and encouraging adoption
Contribute to customer-facing artefacts that simplify technical concepts
Maintain and enhance ServiceNow instances (patching, configuration, optimisation)
What we'd love to see?
1-3 year experience administering and supporting ServiceNow platform (ITSM, ITOM, HRSD, CSM, etc.)
Experience working in an ITIL environment
Strong understanding of configuration vs customisation best practices
Experience managing multiple tasks in a busy environmentStrong stakeholders communication and customer service skills
A proactive, customer-first mindset
ServiceNow CSA and ITIL certifications a plus
Willingness to learn and grow
What will you gain?
Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month*
A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
Access to career development opportunities, that helps some 30 AC3ers progress year on year.
Flexible Hybrid work options and real work life integration
Convenient CBD location with modern office
Even if you don't check every box, your passion and curiosity matter.
If this role excites you, we would love to see your application.
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📌 Servicenow Administrator (New South Wales)
🏢 AC3
📍 New South Wales