About the RoleCollaborate with the Skilled Services team, Sales, and Customer Success to ensure seamless client onboarding, becoming a product expert and trusted advisor throughout the process.Oversee the entire client onboarding process, including data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success MangerAdopts a Client-first approach, maintaining clear communication with clients via email, phone, and in-person, offering expert guidance on Dotdigital's products and services.Manage project schedules, coordinating internal resources to meet deadlines while ensuring alignment with client expectations and project goals, and serving as the primary point of contact for any escalations during onboarding.Utilise project management tools like Monday.com and Microsoft Dynamics CRM to accurately document and track client interactions and project progress.Create and deliver comprehensive written materials, guides, and ongoing support to enhance customer understanding and effective usage of Dotdigital's offerings.About You3+ years experience in a client facing role in a digital environment ideally onboarding clients or similarExperience working in a multi channel digital role such as email,



SMS and WhatsappProject Management experience and working with a project management tool is preferableExperience working with international brands and stakeholdersAbility to work to tight deadlines with changing prioritiesAbility to manage multiple projects simultaneouslyFantastic attention to detail – especially when working under time pressureProactive and confident, and able to build credible relationships with clients and their agenciesBe an expert Excel and PowerPoint userStrong oral and written communication skillsExperience in script writing / debugging would be an advantageGlobal BenefitsParental leaveExtended Paid Sick leaveDotdigital DayWellbeing RewardWellbeing DaysLoyalty rewardDEI CommitmentAs an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.Legal StatementNo agencies/recruiters please.
We are only accepting applications directly from the applicants.
If you are a recruiter, please refrain from reaching out to our staff about this position.
Anything contrary will be treated as unsolicited approach under the applicable data protection law.
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📌 Digital Project Manager (New South Wales)
🏢 Dotdigital
📍 New South Wales