Electrical & Instrumentation Service CoordinatorAre you an organised, solutions focused professional who thrives in a fast-paced technical setting?
We are seeking an experienced Electrical & Instrumentation Service Coordinator to join our team and play a key role in ensuring the smooth operation of our E & I department.About usEstablished in ****, Aegis Sales Service are a family owned and operated business that provides specialised solutions to a broad range of markets including the oil & gas, medical, education, waste management, local councils, defence, aviation and construction sectors across Queensland and Northern NSW.We provide sales & services of safety equipment specialising in height safety, portable & fixed gas detection and process instrumentation.We have grown organically through consistently demonstrating a combination of technical expertise and commitment to customer service, and have also added to its solutions offering through acquisition.About the RoleReporting to the Electrical & Instrumentation Manager, this position is responsible for planning, organising and directing E & I technicians to carry out onsite and workshop works in response to customer requirements.You will be the central coordination point between technicians, customers, sales, accounts and management, ensuring workflow runs efficiently and service delivery meets high standards.Key ResponsibilitiesCoordinate and control workflow for field and service techniciansSchedule service and installation work according to priorityRespond to customer enquiries regarding products,



services and accountsCoordinate customer service requirements with relevant departmentsReceive and process job orders and determine required materials and equipmentLiaise with procurement to ensure timely ordering of suppliesPerform administrative duties including preparing correspondence and reports, maintaining records and updating databasesMaintain training and induction records to ensure complianceManage stock control of components and assist with stocktake activitiesIdentify opportunities to improve office systems and proceduresHandle and resolve customer complaints and elevate issues where requiredAttend meetings and support management with additional related tasksAbout YouTo be successful in this role, you will have:Minimum 2 years' experience in a Service Coordinator or similar positionStrong experience working with ERP / workflow systemsExcellent communication and interpersonal skillsThe ability to remain calm under pressureStrong organisational skills with high attention to detailAccurate and timely record keeping abilitiesKey Working RelationshipsYou will work closely with E & I Technicians on daily job coordination, liaise with Sales, the Electrical & Instrumentation Manager and Chief Technical Officer regarding workflow and customer matters, and maintain ongoing contact with Accounts staff regarding customer accounts.Why Join Us?
Be part of a team dedicated to ensuring the Electrical & Instrumentation department operates efficiently and effectively while delivering outstanding service to our customers.
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📌 Service Coordinator (Brisbane)
🏢 Aegis Safety
📍 Brisbane