Drop Zone Manager - Skydive Australia - Byron BaySkydive Australia is part of Experience Co (ASX: EXP), an ASX listed adventure tourism company operating across Australia and New Zealand.
Since ****, we've grown from a single aircraft to multiple drop zones nationwide, delivering high adrenaline experiences in some of the most iconic locations in the country.Starting out with just one single-engine aircraft in ****, we have grown rapidly to be where we are today.
Increasing heart rates and creating incredible exhilarating experiences is what we aim to do!
The roleAs Drop Zone Manager - Byron Bay, you will be accountable for the end to end performance of one of our premier skydiving locations, overseeing its people, operations, customer experience, and financial outcomes.You will lead a high performing team, ensuring the smooth and safe running of daily operations while driving strong commercial and customer results.
Working closely with the Chief Instructor and support teams, you will play a key leadership role in maintaining operational excellence and delivering an exceptional guest experience.This role requires a leader who is confident making decisions in a rapid paced, safety critical environment and who can balance operational demands with commercial performance.What success looks likeIn this role, you will:Deliver strong site performance, including revenue growth, profitability, cost control, and labour efficiencyLead a high performing team that operates with accountability, consistency, and pride in deliveryEnsure a consistently high standard of customer experience that supports repeat business and reputation growthMaintain a safe, compliant,



and well executed operation at all timesMake timely and effective operational decisions in a fast paced, safety critical environmentIdentify and implement practical improvements that enhance efficiency and commercial performanceBuild strong local relationships that support awareness, bookings, and community engagementDevelop capability across the team through ongoing coaching and supportAbout youYou are a commercially minded leader who thrives on accountability and results.
You're comfortable taking ownership of outcomes and leading teams in dynamic operational environments.You bring:Formal qualification in Business, Operations Management, or a related disciplineProven leadership experience in a fast paced operational environmentStrong commercial capability with an understanding of revenue drivers, cost control, and labour managementExperience managing rosters, workforce planning, and operational teamsSound judgement and confidence making decisions under pressureA natural customer first approach balanced with commercial thinkingThe ability to coach, develop, and hold people accountable to performance standardsA strong commitment to safety, compliance, and operational disciplineExperience in tourism, aviation, hospitality, or other high volume environments (highly regarded)You'll step into a role with genuine autonomy, accountability, and impact.We offer:Competitive salary packageFlexible work arrangements supporting work life balanceGenerous employee discounts across Experience Co brands for you and your familyOngoing development and career progression within a growing ASX listed businessA unique opportunity to lead in one of the most exciting industries in Australia and New ZealandA strong safety first culture where performance and people matter equally
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📌 Drop Zone Manager - Skydive Australia - Byron Bay
🏢 Experience Co
📍 Byron Bay