Youth Off The Streets is a not‐for‐profit organisation that provides safety, support and opportunities for young people to build a positive future.
Our services include alternative high school education, crisis accommodation and housing support, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.We focus on early intervention and community‐led support that empowers young people, strengthens families and builds safer, more connected communities.
Our work is grounded in trauma‐informed practice and guided by The Sanctuary Model, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.About the RoleIf you're a Systems Engineer who wants meaningful work and modern technology, this role combines the two!
Technology underpins every service we deliver from crisis accommodation to classrooms to outreach programs.
As our Systems Engineer, you'll help ensure staff have secure, reliable and modern systems that enable them to support vulnerable children and young people.You'll work across Microsoft cloud platforms, cyber security uplift, automation, network infrastructure and endpoint management.
This role provides variety, autonomy and project exposure not just ticket resolution.
You'll collaborate closely with the Senior Systems Engineer and Technology Senior Manager, gaining hands‐on experience that builds toward senior engineering pathways.This position is based at our Head Office in Alexandria, with hybrid flexibility and occasional travel to other YOTS sites.What you'll doProvide escalation support and resolve IT Service Desk ticketsAssist with planning, testing and implementing hardware, software and network infrastructureMaintain,



optimise and automate IT systemsTroubleshoot and resolve technical issues across hardware, software and network systemsSupport cyber security controls, patching, access reviews and vulnerability remediationParticipate in IT projects and contribute to deliveryPerform scheduled Disaster Recovery testingCoordinate with IT suppliers, MSPs and technology partnersProduce and maintain technical documentationCreate reports and recommend system improvementsCommunicate system changes and engage with stakeholdersPerform other duties appropriate to the classificationWhat you'll bringExperience managing Microsoft cloud environments (365, SharePoint, Teams, Entra ID, Intune, Defender, Exchange Online)Strong desktop and service desk support capabilityNetwork infrastructure support and implementation experienceIdentity and access management capabilityEndpoint management and device compliance experienceAbility to document configurations, processes and proceduresExperience with automation or scriptingStrong troubleshooting skills across Windows, network and mobile device environmentsAbility to work collaboratively and under pressureVulnerability remediation and security hardeningLifecycle management of systems and platformsBackup, recovery and business continuityMonitoring, alerting and system health checksVoIP telephony (especially 3CX)AI implementation and securitySaaS/API integrationsKnowledge of Essential 8 or ISO *****WordPress maintenanceQualifications:Diploma or tertiary qualification in IT,



Network Engineering or equivalent experienceRelevant certifications such as Microsoft 365 Administrator Expert, Endpoint Administrator Associate, Identity and Access Administrator, Cisco/Meraki, 3CX or ITIL (desirable)Why you'll love working with usCulture – Inclusive, collaborative and purpose‐drivenWellbeing – One YOTS Balance program, EAP, self‐care daysGrowth – Learning, development and recognitionWhat we offerEAP for yourself and your familyAdditional leave (purchased leave, gifted leave, self‐care leave)Onsite parking availableAccess to Fitness PassportYouth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture.
This trauma‐informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience.
It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a secure, inclusive and supportive environment for all.We are committed to diversity, equity and inclusion.
These values are part of who we are and how we work.
We actively encourage, support and celebrate the diverse voices and strengths of our people.
This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.Youth Off The Streets is an EEO employer and a child‐safe organisation.
This is a rare opportunity to join a passionate, high‐profile not‐for‐profit that values the young people of today and tomorrow and the people who support them.The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.We strongly encourage Aboriginal and Torres Strait Islander people to apply.
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📌 Systems Engineer (New South Wales)
🏢 Youth Off the Streets
📍 New South Wales