Community Care Connector (Customer Service)At Trilogy Country Cares, we believe that where you live shouldn't limit how well you're cared for.
Our mission is simple: empowering older Australians to live independently in the home they love for longer.
We work in some of Australia's most remote and underserved communities from large regional centres to very remote outback towns and we're proud to be making a real difference where it matters most.
Our community-first philosophy means genuine human connections are at the heart of everything we do.
If you share our passion for community care, we'd love to meet you.About the RoleAs a Community Care Connector, you'll be the vital link between older Australians in rural and remote communities and the quality aged care services they deserve.Sitting within our Community Growth team, you'll support self-managed Home Care Package clients to build confidence and independence in directing their own care — connecting them to trusted local providers, maximising their package utilisation, and ensuring they feel genuinely supported every step of the way.This isn't a desk-and-data role.
It's a people-first role where your warmth, your curiosity, and your passion for community will be your most valuable tools.What You'll DoConnect & Engage ClientsBuild genuine rapport with clients through warm, proactive, and consistent communicationConnect clients to trusted local service providers that match their individual goals and preferencesSupport clients to build confidence and independence in managing their own ongoing careProactively identify and engage clients with under-utilised care packagesBuild robust support networks that encourage consistent, meaningful service uptakeLiaise with service providers to confirm availability, resolve issues,



and align with care plansPromote Care Options & Drive GrowthHave values-led conversations with clients about the full range of care options available to themIdentify opportunities to expand and deepen client engagement within our modelMaintain accurate CRM records and provide timely reporting on client engagement and utilisationGrow & Maintain the Provider NetworkBuild and sustain strong relationships with community providers across rural and remote areasMaintain and regularly update a directory of high-quality local service providersSupport identification and onboarding of new providers in underserviced communitiesWho We're Looking ForYou're someone who genuinely cares about people, about community and about making a difference.
You bring:A genuine warmth and the natural ability to build trust with older Australians and their familiesStrong communication skills — clear, compassionate, and confidentExperience using CRM systems for client or relationship managementExceptional organisation and the ability to proactively manage a busy client portfolioA commercially minded outlook with a focus on utilisation, growth, and client outcomesAn understanding of community and aged care services (preferred, but not essential)You'll really stand out if you have:Lived or professional experience in rural or remote communities (MMM3-MMM7 highly regarded)A passion for community-led care and a belief in the power of local networksExperience building and maintaining provider or community partnershipsResilience, creativity, and a solutions-focused mindset when navigating complex client needsWhy Join Trilogy Country Cares?
Do work that truly matters — every conversation, every connection makes a real differenceBe part of a values-driven team that genuinely puts community firstPermanent full time role with a clear purpose and growing organisationCollaborate with a passionate Community Growth team committed to your successServe the Australians who need it most — rural and remote communities across the countryReady to connect, empower, and make a difference?
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📌 Community Care Connector (Customer Service) (Brisbane)
🏢 Trilogy Care
📍 Brisbane