Superior Food Services is an Award-winning market leader in Food Service distribution.
We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Canberra branch based in Fyshwick.About the RoleReporting directly to the Branch Manager, this full time position requires you to have a proven background in customer service and sales administration.
You will be responsible for providing premium service levels to our valued customersThe role will require the following:Manage end-to-end order processing for customer accounts, including accurate entry of purchase orders and reviewing stock availability and substitutions.Liaise with internal and external stakeholders, including participation in planning and coordination meetingsPrepare and finalise all relevant shipping and customs documentation, including Border Force requirementsIssue timely and accurate invoices in line with cruise schedules and delivery deadlinesRespond to customer enquiries, complaints, and special requests with a strong focus on resolution and service recoveryRemain calm and efficient under pressure, particularly during peak service windows and high-volume periodsMaintain a strong understanding of client needs, delivery timeframes,



and operational requirements unique to the cruise industryAll about you:Prior experience working as a Customer Service Specialist / Admin in a busy customer service environment preferably food service or FMCG industry.Customer orientation and ability to adapt/respond to different types of characters.Great attention to detailExcellent communication and interpersonal skills with great phone manners.Ability to multi-task, prioritise, and manage time effectively.Proficient in using MS Office.What we can offerCompetitive hourly rateA friendly, supportive team in a fast-growing national companyGenuine career progression, grow your career with usLong-term job security in a stable industry12 weeks of gender-neutral paid parental leave for primary carersGenerous employee discounts on Superior Food Services productsAccess to WHEREFIT discounts (health, fitness, and wellness perks)Employee Assistance Program (EAP)Free on-site parkingDue to the volume of applicants, only successful applicants will be contacted.
We thank you in advance for considering us as an employer of choice.The successful candidate will be required to undertake a successful National Police Check.We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace.
Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.Thanks to those who?
ve applied for this role with us recently ?
we really appreciate your interest.
If you?
ve already applied in the last 6 months, you?
re still in the mix and there?
s no need to apply again.
If this is your first time seeing this opportunity and you?
re keen to be part of a great team, we?
d love to hear from you!
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📌 Customer Service Representative (Canberra)
🏢 Superior Food Services
📍 Canberra