Additional Information
Job Number********
Job CategoryRooms & Guest Services Operations
Location111 Mary Street, Brisbane, Queensland, Australia, ****VIEW ON MAP
ScheduleFull Time
Located Remotely?
N
Position Type Management
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.
Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International.
Unmatched opportunities await you!
The next step in your career could lead to the greatest adventure.
We are excited to announce an chance for Manager on Duty to join our dedicated team at Four Points by Sheraton Brisbane.
As a Multi-Property hotel, we operate across two properties including The Westin Brisbane - a luxury retreat, perfect for business and leisure travelers alike.
With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Star Casino.
Be where you can do your best work,beginyour purpose,belongto an amazing global team andbecomethe best version of you.
Role Overview:
As the Four Points Manager on Duty, you will be a key leader within the Front Office Team, overseeing the daily operations of the Rooms department.
Working closely with the Multi-Property Rooms Division Manager and Front Office Manager, this role ensures the seamless delivery of exceptional guest experiences through innovation, engagement, and leadership.
The Duty Manager facilitates smooth arrivals and departures, handles guest complaints, and upholds Marriott Bonvoy standards to foster guest satisfaction and loyalty.
In the absence of senior leadership, the Duty Manager acts responsible, ensuring guest safety and compliance with emergency procedures.
Key Responsibilities:
Oversee Front Office operations, ensuring smooth check-in and check-out experiences




Anticipate and address guest service needs, handling complaints promptly and professionally
Support and mentor associates, fostering a culture of empowerment, knowledge-sharing, and excellence
Serve as the first responder during emergencies, ensuring guest safety and adherence to procedures
Promote and upsell the hotel's venues and service to guests, driving revenue growth
Develop strong relationships with guests, particularly Marriott Bonvoy members, to enhance loyalty
Actively participate in problem-solving, reporting issues, and implementing solutions to improve service delivery
About You:
Must have active working rights
You will anticipate guests' service needs
You will maintain customer loyalty and develop a strong following
Outstanding relationship building skills
Excellent customer service experience
Have at least 2 years of experience preferably within a high-volume environment
Opera experience is highly desirable
Hands on leadership approach with a focus on developing our associates
Confidence and skills to up sell and promote our venues
Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
Passion for the Hospitality Industry
Learn, think and grow and continue to evolve in your role
Maintain a calm demeanor in a fast-paced, high-intensity environment
RMLV certificate is highly desirable
Benefits
The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International




Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discretionary Bonus Plan
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program'Great places to work' certified
Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us ******
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
#J-*****-Ljbffr

📌 Manager On Duty (Brisbane)
🏢 1DXNJ
📍 Brisbane