Job TitleCustomer Service RepresentativeJob DescriptionThis role involves answering inbound calls in relation to general enquires for credit/debit card.
The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services.
which could range from account discrepancies to technical difficulties with online banking platforms.Elevate your Banking Career with Concentrix- Where your Future Gains Interest!
About the RoleJoin us as a Customer Service Representative supporting one of Australia's major banking brands.
You'll be the trusted expert customers rely on—guiding them through card enquiries, resolving issues, and helping them feel secure and supported in every interaction.This isn't just a job.
It's your gateway into the world of banking.Why You'll Love Working with usStart Date:8th of June ****Competitive Pay:$***** per hour + 12% super + up to $130 in performance incentivesBanking-Focused Training:Two weeks of paid, full-time training designed to build your financial knowledge and customer service confidenceWork-Life Balance:Full-time hours, Monday to Friday, 8:00 AM–8:00 PM.No Weekends!
Career Acceleration:Grow into specialist banking roles, leadership pathways, or broader financial services careersA Culture That Backs You:Inclusive, diverse, and supportive—where your voice mattersExclusive Banking Perks:Discounts, early promotion eligibility after 6 months, free parking, and easy public transport accessWhat You'll Be DoingSupporting customers withenquiries, from transactions to security concernsDeliveringempathetic, accurate, and compliantbanking informationTroubleshooting issues and providing transparent,



confident solutionsEscalating complex matters to specialist teams when neededKeeping detailed, accurate records to ensure seamless customer experiencesContributing to ongoing improvements in banking processes and service deliveryWhat You BringExceptional communication and relationship‐building skillsA problem‐solver's mindset and a genuine passion for helping peopleConfidence navigating computer systems and learning new banking toolsPrevious customer service or call centre experience is a plusFlexibility to work varied shifts, including weekends and public holidaysAbout UsConcentrix Services Pty Ltd is a leader in delivering exceptional customer experiences.
Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages.
We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms.
As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.LocationAUS Gold Coast - Robina Town Centre Dr Lvl2Language RequirementsTime TypeFull time
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📌 Customer Service Representative (Gold Coast)
🏢 Concentrix
📍 Gold Coast