About the roleWe are seeking an NDIS Operations Manager to join our team on a full-time basis based in Charlestown, NSW.
This is a strategic and operational role that plays a vital part in ensuring the smooth and compliant delivery of our NDIS services.
As NDIS Operations Manager, you will oversee the day-to-day operations of our NDIS programs, manage team performance, and drive continuous improvement across all service delivery areas.
This role is essential to our mission of providing high-quality, person-centred disability support services.Key responsibilitiesOversee and manage the operational delivery of NDIS services, ensuring compliance with NDIS legislative requirements, funding agreements, and quality standardsLead, supervise, and develop the NDIS operations team, fostering a culture of excellence, accountability, and person-centred practiceMonitor service performance through data analysis, quality audits, and feedback mechanisms, identifying areas for improvement and implementing corrective actionsManage rostering, scheduling, and resource allocation to ensure optimal service delivery and staff utilisationEnsure accurate and timely NDIS billing, claims processing, and financial management of program budgetsCoordinate communication between clients, families, support coordinators, and internal teams to ensure continuity of careDevelop and implement operational policies and procedures that align with NDIS guidelines and organisational valuesMaintain comprehensive reporting and documentation systems,



including incident management and participant feedbackLiaise with the NDIA and other stakeholders regarding program delivery, funding, and participant outcomesDrive quality improvement initiatives and participate in continuous professional development activitiesWhat we're looking forRelevant qualification in disability services, business management, social work, or a related fieldMinimum 3-5 years' experience in NDIS operations, disability services management, or related community services rolesDemonstrated understanding of the NDIS framework, legislative requirements, and quality standards including the NDIS Code of Conduct and Practice StandardsStrong leadership and team management skills with the ability to motivate, develop, and support staffExcellent organisational and project management abilities, with proficiency in managing multiple priorities and deadlinesProven experience in financial management, budgeting, and service cost analysisStrong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders including participants, families, and agenciesProficiency with data management systems and rostering software; experience with NDS management systems is advantageousSound understanding of person-centred planning and support principlesA commitment to fostering inclusive,



safe, and respectful work environments where diversity is valuedCurrent driver's licence and willingness to travel within the local service areaWorking With Children Check (WWCC) and a clear police recordWhat we offerGood Shepherd Support Services is committed to supporting our employees' professional growth and wellbeing.
We offer competitive salaries commensurate with experience, comprehensive professional development and training opportunities, and flexible work arrangements where possible to support work-life balance.
We provide a supportive and collaborative workplace culture where your contributions are valued and recognised.
Additional benefits include superannuation contributions, employee assistance programs, and access to wellbeing initiatives.
We are an equal opportunities employer and encourage applications from candidates of all backgrounds.
If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.About Positive Shepherd Support ServicesGood Shepherd Support Services is a leading provider of disability and aged care services, committed to delivering person-centred support that transforms lives and enhances wellbeing.
We work with individuals to help them achieve their goals and live meaningful, independent lives.
Our organisation is built on values of compassion, integrity, and excellence, and we pride ourselves on creating an inclusive and supportive workplace where our team can thrive.
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📌 Ndis Operations Manager (New South Wales)
🏢 Good Shepherd Support Services
📍 New South Wales