Job Description

Senior Quality Assurance Analyst (hybrid/remote)

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Job Type: Permanent - Full Time

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Location: Sydney

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Job Description

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- Position Type: Permanent

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- Location: All locations considered

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About the role

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Join CSC's newly established Quality Assurance team and help shape how quality is measured, monitored, and continuously improved across customer interactions. This exciting opportunity will see you play a key role in driving consistency, strengthening compliance, and embedding best‐practice standards that improve customer outcomes and organisational performance.

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As a Senior Quality Assurance Analyst, you'll utilise your extensive scheme and pensions knowledge to support customer‐facing teams in delivering exceptional service and building capability across the customer group. Acting as the primary subject matter expert and first point of contact for Quality Assurance Analysts, you'll provide mentoring, coaching, and technical guidance to support assessment consistency and foster a culture of continuous improvement and high performance.

Through quality assessments, calibration activities, reporting, and data‐driven insights, you'll help identify development opportunities and contribute to the ongoing uplift of quality capability across CSC.

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You'll also help strengthen governance and compliance by assessing customer interactions against scheme rules, regulatory obligations, and internal standards. Through quality insights and reporting, you'll identify risks, trends, and improvement opportunities that support better decision‐making, reduce operational risk, and help CSC deliver consistently high‐quality outcomes for its customers.

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What we're looking for

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- Experience in quality assurance, compliance, or customer interaction evaluation within a regulated environment

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- Experience in superannuation, financial services, government or a similar regulated sector

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- Leadership experience or experience providing feedback, coaching and capability development to individuals and teams





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- Strong knowledge of quality frameworks, continuous improvement, and operational excellence practices

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- Proven ability to analyse trends, identify risks and drive quality outcomes

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- Solid stakeholder engagement and communication skills, with the ability to influence and collaborate effectively

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- Ability to manage competing priorities and high‐volume workloads while maintaining accuracy

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- Strong reporting, documentation and attention to detail

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- Familiarity with CSC products, schemes, and service obligations (desirable)

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- Relevant qualifications in business, quality assurance, customer service, compliance, or a related field (desirable)

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- Permanent position with flexible working arrangements

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- Opportunity to join a newly established team and play a key role in shaping processes, ways of working and future success

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- Join a friendly and positive team who are professional, supportive and caring

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- Work in an environment that celebrates customer‐centric innovation and regulatory excellence, empowering you to identify issues, recommend solutions, and shape better processes

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What you'll get in return - A career where you belong

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At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. Our gender equality strategy is more than a promise — it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.

We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. We're proud to be an equal opportunity employer — and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.

/n Learn more about CSC and our benefits: /n www.csc.gov.au/Members/About-CSC/Careers

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📌 Senior Quality Assurance Analyst (hybrid/remote) (Sydney)
🏢 Commonwealth Superannuation
📍 Sydney