We are seeking a highly experienced and operationally focused Senior Manager or General Manager to lead the day‑to‑day operations of our nursing agency based in Toowoomba, QLD 4350. This role is ideal for a hands‑on leader with a clinical background and 8–10 years of industry experience who thrives in fast‑paced environments and is passionate about delivering high‑quality healthcare services through strong operational execution.

Key Responsibilities

- Provide direct operational leadership across all aspects of the nursing agency, ensuring efficient service delivery and workforce management.
- Lead and manage daily clinical and administrative operations, ensuring compliance with healthcare regulations and accreditation standards.
- Manage and optimise staffing, workforce planning and talent acquisition to meet client needs.
- Develop and maintain strong relationships with healthcare providers, hospitals, aged care facilities and key stakeholders.
- Drive business growth through client engagement, service expansion and operational efficiencies.
- Ensure high standards of patient care, staff performance and customer satisfaction.
- Monitor financial performance, budgeting and cost management to achieve sustainability and profitability.
- Lead, mentor and develop a high‑performing team, fostering a culture of excellence, accountability and continuous improvement.




- Implement quality assurance and risk management strategies to maintain a safe and effective service.

Key Selection Criteria

- Minimum 8–10 years of experience in the healthcare or nursing agency industry, with senior leadership experience.
- Strong knowledge of regulatory and compliance requirements in the Australian healthcare sector.
- Proven ability to manage operations, workforce planning and service delivery in a fast‑paced environment.
- Demonstrated experience in financial management, budgeting and business growth strategies.
- Excellent stakeholder engagement, communication and leadership skills.
- Ability to drive continuous improvement, innovation, and strategic initiatives.
- Experience working in a regional or rural healthcare setting (highly desirable).

What We Offer

- A leadership opportunity within a well‑established nursing agency.
- Competitive salary package and advantages.
- Relocation Assistance.
- Supportive team environment with professional development opportunities.
- The chance to make a meaningful impact in regional healthcare services.

Direct applicants only – No recruitment agencies please, no visa sponsorship.

Seniority Level: Director
Employment Type: Full‑time
Job Function: General Business, Management, and Health Care Provider

Industries: Nursing Homes and Residential Care Facilities, Hospitals and Health Care, and Public Health

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📌 General Manager (Nursing Agency) (Toowoomba)
🏢 ARA Group
📍 Toowoomba