Experiencing exponential growth in the past 5 years, our client is now one of Australia's largest Property Investment Advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength.
Duties
With millions spent in advertising per annum, generating thousands of enquiries a week to be reached back out to, our client is on the lookout for a highly experienced and driven sales leader to manage the team from both a sales and operational perspective.
Duties will include:
- Effectively managing 30 – 40 staff across NSW and VIC
- Facilitating 1:1 coaching including demonstrating sales calls and roleplays
- "Floor management" including answering questions, interjecting and being available for real-time support
- Ensuring dials and talk time KPI's are achieved Review all key-metrics and system improving where required
- Providing regular reports to the Head of Sales and Directors
Specific requirements
To be selected for this role, you will be able to demonstrate:
- Experience in managing a call centre of 20+ staff (ideally within a property-related industry – investment, finance, banking etc)
- Able to attend a CBD office 5 days a week (with 1 Saturday a month)
- Comfortable implementing ideas and directives from upper management
- Be able to maintain a customer-service mentality in a high-volume workplace
- Inspiring role, supporting clients in their wealth-creation journeys
- Generous salary and commissions
- Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby)
- Great workplace culture
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📌 Call Centre Manager (Sydney)
🏢 Sharon Bennie
📍 Sydney
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